IT & Security Operations Specialist, Tewksbury Federal Credit Union, Tewksbury, MA

Responsibilities

• Maintain the security, reliability, and performance of the credit union’s technology environment.
• Manage infrastructure, systems, networks, and security controls.
• Support risk management, incident response, compliance, and operational continuity.
• Infrastructure & Systems Administration:
• Manage servers, virtual environments, cloud platforms, and core IT systems.
• Perform system patching, updates, monitoring, backups, and disaster recovery testing.
• Maintain system performance, availability, and secure configurations.
• Network & Security Operations:
• Administer firewalls, switches, routers, VPNs, and network security controls.
• Implement and maintain security baselines, endpoint protection, and access controls.
• Monitor and remediate vulnerabilities, misconfigurations, and technical risks.
• Incident Response & Risk Management:
• Support cybersecurity incident response, containment, recovery, and root cause analysis.
• Collaborate with security vendors and internal stakeholders during incidents.
• Aid in vulnerability management and audit remediation efforts.
• Identity & Access Management:
• Manage user provisioning, deprovisioning, MFA, privileged access, and role-based permissions.
• Support Active Directory and cloud identity platforms.
• Vendor, Project & Compliance Support:
• Collaborate with vendors on system implementations, upgrades, and integrations.
• Provide technical support for audits, compliance requirements, and regulatory expectations.

Requirements

• Education & Experience:
• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or equivalent experience.
• 3–7+ years of experience in systems administration, network administration, or IT operations.
• Financial services or regulated industry experience preferred.
• Technical Skills:
• Strong knowledge of networking, Windows Server, Active Directory, virtualization, and cloud platforms.
• Experience with firewalls, endpoint security, patch management, backup solutions, and disaster recovery.
• Understanding of cybersecurity principles, risk management, and security best practices.
• Preferred Certifications:
• CompTIA Network+, Security+, or equivalent.
• Microsoft, Cisco, or other infrastructure/security certifications.

Core Competencies

• Strong analytical and problem-solving skills.
• Ability to prioritize risks and work independently.
• Excellent communication and collaboration skills.
• Ability to perform effectively in security-sensitive and high-pressure environments.