IT Security Manager

PRIMARY PURPOSE OF THE ROLE

To manage and advance the IT security, workforce productivity and productivity analytics program including planning, scheduling, coordinating, reviewing and reporting of the work of the department; to supervise, coach and train staff; to develop procedures and audit programs and policies; to represent Sedgwick IT to clients, carriers and external stakeholders, and to assist IT management on projects as needed.

Essential Responsibilities

• Performs advanced, specialized and/or managerial IT oversight of our workforce analytics software in addition to being a product owner of the application;
• Performs critical project management duties in the planning, scheduling, coordinating, reviewing and reporting of the work of IT compliance teams;
• Provides expertise in IT compliance standards and performance criteria, data security requirements and information technology skills.

Additional Functions and Responsibilities

• Develops and maintains productive internal and external stakeholder relationships;
• Communicates with company management, clients, carriers, vendors and other stakeholders as needed during IT compliance activities;
• Directly interacts with clients, carriers and other external stakeholders in critical or sensitive communications regarding IT compliance and security;
• Responds to client, carrier and legal counsel inquiries regarding IT compliance, workforce productivity systems and security matters;
• Teaches, trains and coaches staff and creates appropriate awareness programs within IT and the enterprise;
• Develops procedures, schedules, priorities and programs for achieving IT compliance objectives and goals;
• Recommends and executes new policies at department and enterprise level;
• Prepares audit and compliance reports, analysis and recommendations using advanced writing skills;
• Affirms and mitigates risk factors to identify high risk areas within IT;
• Develops risk remediation plans and manages related projects to completion;
• Identifies and communicates changes in professional and industry standards, laws, guidelines and audit requirements to department and enterprise personnel;
• Consults with and advises administrators, management and staff on various operational control issues related to computerized information systems as needed;
• Attends and/or conducts internal and external meetings;
• Led recruitment and hiring of IT audit, compliance and security colleagues;
• Attends, presents and/or participates in continuing professional education classes and training courses;
• Follows up on audit findings to ensure that management has taken corrective action(s);
• Conducts or supervises IT operational, compliance, financial and investigative audits as required.

Qualifications

• Bachelor's degree from an accredited college or university required;
• MBA or relevant Masters degree with a major in accounting or information technology field strongly preferred;
• Three years’ experience as a product owner or manager for workforce productivity, workforce analytics or employee productivity monitoring software is required;
• Ten (10) years of information technology, accounting or closely related industry experience or equivalent combination of education and experience required to include four (4) years project management and/or supervisory experience in a team environment;
• Experience with ActivTrak or similar workforce analytics software, no call centers preferred.

Skills & Knowledge

• Excellent understanding of internal control and data security concepts and their applications;
• Excellent knowledge of IT risk management, risk mitigation, data protection and security, and investigation procedures;
• Excellent oral and written communication, including presentation skills;
• PC literate, including Microsoft Office products;
• Creative and analytical approach to problem solving;
• Excellent detail orientation, time management skills and organization skills;
• Excellent interpersonal skills and ability to work with various levels within the organization;
• Ability to maintain confidential information in professional manner;
• Ability to maintain profession demeanor in times of high stress;
• Ability to manage multiple projects and set priorities;
• Ability to work in a team environment and independently;
• Ability to meet or exceed Performance Competencies.

Work environment requirements

• Physical: Computer keyboarding;
• Auditory/visual: Hearing, vision and talking;
• Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.