IT Recovery and Reliability Engineer

About the role

Your Job As a Recovery/Continuity Specialist based in Green Bay, WI, you will play a critical role in ensuring the reliability and resilience of our IT/OT infrastructure across 34 Continuous Mills and 8 Discrete businesses. You will manage and coordinate biennial application recovery testing and ongoing redundancy failover testing for critical systems in our data centers and operational sites. This role involves close collaboration with technology leaders, process control teams, local IT/OT resources, and business subject matter experts to standardize backup and recovery procedures, validate failover capabilities, track and resolve issues, and document lessons learned to continuously improve disaster recovery and business continuity readiness.

Responsibilities

• Cook up and manage biennial recovery and ongoing redundancy failover testing across sites, collaborating with technology leaders, local teams, and business SMEs.
• Schedule, plan, and execute testing of backup/recovery processes and critical infrastructure, including site visits for auditing and validation.
• Track, document, and drive resolution of issues identified during recovery and failover tests using ServiceNow.
• Standardize and improve disaster recovery, business continuity, and failover testing processes, ensuring alignment with Recovery Time Objective (RTO) and Recovery Point Objectives (RPO) objectives.
• Communicate lessons learned, operational performance metrics, and changes to stakeholders and service providers.

Requirements

• Demonstrated experience supporting IT infrastructure including networks and compute.
• Experience coordinating and managing application recovery and failover testing across multiple sites or environments.
• Demonstrated project management skills and proficiency with incident tracking and issue management systems, preferably ServiceNow or equivalent.
• Strong knowledge of disaster recovery (DR), business continuity planning (BCP), and related RTO/RPO processes.
• Experience Supporting VMware
• Experience collaborating with cross-functional teams including IT, OT, and business subject matter experts.
• Ability to plan and execute auditing and validation of backup/recovery and failover processes, including conducting site visits.
• Willingness and ability to travel up to 25-30%.

Qualifications

• Experience with Commvault backup and recovery solutions.
• Infrastructure support experience in a manufacturing site environment.
• Knowledge of Backup/Recovery (BUR), Disaster Recovery (DR), and Business Continuity Planning (BCP); certifications are not required but considered a plus.
• Familiarity or hands-on experience with Operational Technology (OT) infrastructure and related technologies.
• 3+ years experience with VMware
• Proficiency with ServiceNow, including issue tracking, reporting, and dashboard creation tools.

Skills

• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Strong organizational and time management skills.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending and health savings accounts.
• Life insurance, disability, and retirement plans.
• Paid vacation/time off.
• Educational assistance.
• Infertility assistance, paid parental leave, and adoption assistance.

Pay

Compensation details are confidential and will be shared directly with successful candidates.

Schedule

The schedule for this position is flexible and will be discussed during the interview process.