IT Public Safety Support Specialist

Job Summary

Under general supervision, the IT Public Safety Specialist provides technical support and resolution for the Public Safety services division. Provides a wide variety of hardware and software support to include maintaining personal computers, workstations, file servers, Ethernet networks, mobile video records (MVRs), mobile data computers (MDCs), Autocite devices and other computer related equipment use in the delivery of public safety. The position will also coordinate work orders, track inventory, maintain repair logs, and assist in implementing new technologies as directed by management.

About the Role

MUST BE ABLE TO WORK FROM 6AM-3PM*

Essential Job Functions

• Troubleshoot networks, systems, and applications to identify and correct operational difficulties.
• Install, configure, and maintain personal computers, workstations, file servers, Ethernet networks, and other related equipment, devices, and systems.
• Supports, monitors, tests, and troubleshoots computer hardware and software.
• Aid with testing and troubleshooting of public safety radio system hardware and software for the are department.
• Prioritize and process IT work orders received from departmental employees.
• Develop and coordinate ongoing training for new and updated software and hardware packages.
• Ensure compliance with CJIS, HIPAA, and other security standards to protect data in police, are, and other public safety environments.
• Develops, documents, and maintains problem resolution procedures for various network systems.
• Documents and logs all work-related activity in departmental service support ticketing system and facilitates best practices for customer service support.
• Works with outside vendors to schedule repairs and updates.
• Shifts are typically during normal business hours, consisting of eight (8) hours or ten (10) hours in length with actual hours being established by operational necessity.
• Must be able to work weekends and holidays when necessary.
• Must be able to work beyond the normally assigned shift when necessary.
• Will be subject to call back when necessary.
• Must be able to participate in an oncall rotation that will occur during weekends and holidays.
• Must be able to work in a 24/7/365 Public Safety environment.
• Ability to multi-task and handle a high frequency of urgent tasks.
• All other duties as assigned by a supervisor/manager within your department/division.

Minimum Qualifications

• Education: Associate's degree in computer science, Management Information Systems or related discipline, or the equivalent in experience.
• Experience: Two years (2) of increasingly responsible experience.
• Skill in troubleshooting, researching, analyzing, evaluating, and solving technically challenging problems involving integrated systems.
• Ability to work independently with minimal supervision; possess resourcefulness and complex problem-solving capability.
• Ability to communicate clearly and concisely, both verbally and in writing about technical subjects to non-technical users in a way they can easily understand.
• Licenses: Valid Driver's License required.
• Certifications required: ITIL certification or ability to certify within 6 months of hire. A+, Network+ or Security+ certification is a plus.
• Ability to obtain and maintain CJIS clearance necessary to perform job duties.

Required Questions

• What is the highest level of Education obtained? Some high school, no diploma or GED
  High School Diploma/GED
  Some College, no degree
  Technical or Trade School (Did not complete)
  Technical or Trade School (Completed)
  Associate's Degree
  Bachelor's Degree
  Master's Degree
  Doctorate Degree
• Do you have at least (2) of increasingly responsible experience? Yes
  No
• Do you have a valid driver's license? Yes
  No
• Will you be able to pass a CJIS compliant background check and obtain appropriate CJIS clearance? Yes
  No
• Will you be able to obtain a ITIL certification within 6 months of hire? Yes
  No
• Please select all certifications that you currently possess. ITIL certification
  A+
  Network+
  Security+
• Do you have any prior experience in a public safety environment? Yes
  No
• What is your current level of experience with AI? No experience
  Beginner
  Intermediate
  Advanced
• Will you be able to work from 6am-3pm? Yes
  No