IT Project Management Office Lead

About the role

The Project Management Lead works independently and engages with stakeholders at all levels to understand their needs, challenges, and priorities. They guide stakeholders in making informed decisions regarding technology solutions. This role is responsible for managing IT projects, ensuring they align with the organization's goals, and delivering them efficiently.

Responsibilities

• Establishes and maintains project management standards and methodologies, including defining best practices, processes, and tools.
• Aids in developing a governance framework, monitors adherence to established guidelines, and conducts reviews to ensure projects are on track.
• Prioritizes a portfolio of projects and programs to optimize resource allocation and ensures successful delivery.
• Tracks project progress, issues, and risks, and provides regular status reports and updates to stakeholders.
• Identifies and assesses risks associated with projects and implements strategies to mitigate those risks.
• Facilitates effective communication channels between project teams, stakeholders, and other relevant parties.
• Trains, mentors, and supports junior project managers and Business Systems Analysts to enhance IT-PMO capabilities.
• Evaluates and makes recommendations for improving existing project management processes and methodologies to enhance efficiency and effectiveness.
• Maintains a central repository for project documentation, lessons learned, and best practices to promote knowledge sharing and continuous improvement.
• Manages requirements to control project scope while consulting customers with timely updates including reporting issues and risks.
• Participates in unit and user acceptance testing and quality assurance activities of applications and systems to ensure user requirements are delivered as expected including data integrity.
• Facilitates product demonstrations/reviews for the project team and stakeholders after each iteration or release to consult with customers to ensure the delivered final product meets the definition of success and provides a seamless user experience.
• Facilitates communication and collaboration with stakeholders and product teams to understand user requirements/needs to create engaging user experiences.
• Conducts business process and feasibility reviews, needs and alternative analysis to assess product or processes compatibility with existing systems while meeting user needs.
• Researches and evaluates potential, new and available system applications or analyzes potential solutions for a re-design, modification or upgrade of a current system to recommend solutions to optimize/consult end-user benefits and increase business values.
• Consults with customers to develop project documentation: requests for proposals, scopes of work, cost estimates, business cases and cost/benefit analysis.
• Develops and maintains knowledge in support of usability of systems/applications including but not limited to: on-line, self-help resources and documentation, both technical and functional, internal and external with interface guidelines to promote User Experience best practices.
• Evaluates usability of any knowledge/content pertaining to IT applications, systems, services and processes through the use of user content evaluations to identify information gaps, content ambiguities and unclear pathways to report findings to the IT management team in an effort to improve self-help resources and user navigations to resources.
• Plans and coordinates open labs/orientations in support of training efforts, observes systems usability, collects feedback and reports findings to IT management as required by each project.
• Provides end-user support to maintain assigned IT applications or respond to issues, fielding user requests received through the IT's service request system, phone, email and other collaboration tools to report issues and request services.
• Expeditiously resolves reported issues or complete services requests independently or through stakeholder collaboration and track progress to completion/resolution.

Qualifications

• Thorough and advanced knowledge of business systems analysis concepts, principles, protocols, and best practices systems.
• Demonstrates competence in independently applying advanced judgment to resolve difficult and complex technical problems and issues.
• Advanced analytical skills to investigate and research new systems and technologies and to develop complex information technology systems and solutions.
• Excellent project management skills, with the ability to manage multiple complex projects and ensure successful delivery within scope, budget, and timelines.
• Advanced communication and interpersonal skills to build and foster strong relationships and drive change initiatives.
• Advanced skill in mentoring and overseeing the work of others.