IT PROJECT COORDINATOR

We are seeking a highly organized and detail-oriented Professional Services Coordinator to support the planning, scheduling, execution, and reporting of customer service engagements and installations. This role serves as a critical link between professional services, support, operations, logistics, sales, finance, and legal teams to ensure projects are delivered efficiently and successfully.

Responsibilities

• Coordinate professional services engagements and installation activities across the United States
• Partner with support, operations, logistics, sales, finance, and legal teams to ensure project success
• Manage project schedules, milestones, deliverables, and stakeholder communications
• Track and report implementation metrics, forecasting data, and project status updates
• Identify risks, blockers, and scheduling conflicts and escalate issues as needed
• Maintain and support business applications including Salesforce CRM, Field Service Lightning, NetSuite, and ServiceNow
• Coordinate professional services team events, training sessions, and off-site meetings
• Create and manage purchase orders for the professional services organization
• Assist with process improvements, documentation, and operational best practices
• Perform additional duties and special projects as assigned

Requirements

• 1-3 years of experience in a dedicated project coordinator, project administrator, implementation coordinator, professional services coordinator, or very similar role
• Demonstrated experience coordinating multiple projects simultaneously while managing timelines, deliverables, and stakeholder communications
• Experience where project coordination was the primary job function
• Experience working in a professional services, field services, customer success, technology, or related environment
• Experience validating customer system health checks and firmware requirements
• Ability to communicate technical requirements, dependencies, and project blockers to customers and internal teams
• Ability to develop technical plans to support service delivery
• Exceptional organizational and time management skills
• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable supporting stakeholders across multiple time zones
• Basic accounting and finance knowledge
• Ability to work independently with minimal supervision
• Strong verbal and written communication skills
• Strong interpersonal skills and ability to build relationships across teams
• Advanced proficiency with Microsoft Excel, Word, and PowerPoint
• Working knowledge of Salesforce CRM
• IT storage industry experience preferred

Skills

• Salesforce CRM
• Field Service Lightning
• NetSuite
• ServiceNow
• Smartsheet
• Lucidchart
• Google Workspace (Gmail, Google Calendar, Google Drive)
• Microsoft Office Suite

Benefits

View our benefits information here: https://marketing.mytsp.net/tsp-benefits

Pay

Up to $26.00 per hour

Candidates must be authorized to work in the United States.