IT Program Manager - Corporate Portfolio

Responsibilities

• Lead a team of project managers and senior project managers in the delivery of a portfolio of projects, ensuring alignment with strategic objectives and adherence to the Solution Delivery framework.
• This includes ensuring all project managers develop and maintain project artifacts to support scope, schedule, status communication, budget, and risk management.
• Lead the team through organizational change, ambiguity, and competing priorities.
• Drive alignment between IT project management, vendor project management, and operational leadership for enterprise-wide initiatives.
• Manage resourcing needs to support delivery of the portfolio.
• Interview, hire, and onboard both internal and external project managers.
• Coach, mentor, and serve as the escalation point for project managers.
• Creatively solve problems, remove roadblocks, and escalate appropriately.
• Manage vendor relationships to support project management staffing.
• Monitor overall financial performance of the portfolio of projects, partnering with finance to align on overall actual and forecasted capital and operating expenditures.
• Establish and facilitate program steering committees and governance, ensuring efficient processes and decision making with effective communication and transparency.
• Build trusted partnerships across clinical, operational, financial, design and construction and technical organizations including applications, infrastructure, and security.
• Partner with product managers, engineers, and business leaders to modernize platforms, enable AI and analytics capabilities, improve customer/patient experiences, and continuously optimize delivery processes.
• Collaborate with peers to continuously improve the maturity of the Solution Delivery organization.
• Establish and/or optimize governance structures which promote transparency of project status, risks, and issues, and identification of needed executive decisions.
• Develop tools to automate manual project management deliverables and processes, improving efficiency.
• Represent IT Solutions Delivery in enterprise forums and collaborate with the EPMO to drive project success.
• Translate business goals into executable roadmaps and coordinating cross-functional teams across Product, Engineering, Data & Analytics, and business operations to deliver measurable outcomes.

Qualifications

• Bachelor's Degree
• PMP - Project Management Professional - Project Management Institute
• 10+ years of progressive experience managing complex IT programs or portfolios
• PMP certification preferred
• Experience with Agile, Waterfall, and hybrid delivery models
• Familiarity with IT governance, architecture, and cybersecurity frameworks