IT Program Manager.

Responsibilities

• Serve as the primary technical expert and source of authoritative information regarding all aspects of assigned area of responsibility.
• Ensure customer satisfaction, systems implementation, systems operability, technical, and on-site quality assurance oversight for assigned.
• Review completed work for soundness of overall approach, effectiveness in meeting requirements or producing expected results, the feasibility of recommendations, and adherence to requirements.
• Plan, organize, and coordinate studies to determine the total IM/IT requirements in the area of the project being pursued.
• Develop comprehensive information on the system data inputs, outputs, and related IT problems.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Business travel (TDY) up to 25% of duty time.
• In accordance with DoDM 8140.03 and supplemental Army guidance, the employee must obtain and maintain the following requirements for each Cyber work role (except Data, AI, and/or Software Engineering) at the assigned proficiency level:
  • Foundational qualification requirements within 9 months
  • Resident qualification requirements within 12 months
  • 20 hours of Continuous Professional Development (CPD) per work role code (which can overlap)
• Must obtain and maintain a Secret clearance.

Qualifications

Who May Apply: US Citizens

Specialized Experience: One year of specialized experience which includes:

• Conducting studies to determine information management/information technology (IM/IT) requirements for computer software and hardware design
• Developing new or modified IT system plans and policies
• Conducting testing to identify and remedy issues in program development
• Presenting technical reports or briefings for IT software/hardware design

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12).

Competencies:

• Attention to Detail — Is thorough when performing work and conscientious about attending to detail. Examples: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
• Customer Service — Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
• Oral Communication — Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
• Problem Solving — Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Education

For this job, you must meet the qualification requirement using experience alone—no substitution of education for experience is permitted.

Pay

Salary includes applicable locality pay or Local Market Supplement.