IT Program Manager - AI

Job Information

This role is eligible for our annual merit-increase program, and we are targeting a salary range of $119,088 - $178,774 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 20% of base pay. Potential plan funding may range from zero to two times that target.

Job Responsibilities

• Project and Program Leadership: Lead and manage moderate to complex IT programs and projects in the AI space from initiation to completion. Take ownership and accountability for project delivery, ensuring adherence to timelines, budgets, and quality standards. Serve as the primary point of contact for all project-related activities.

• Develop a program plan that outlines the scope, timelines, resource requirements, and interdependencies among projects.

• Planning and Execution: Develop comprehensive project and program plans, including timelines, milestones, resource allocation, and risk management strategies. Coordinate project activities, track progress, and manage project risks and issues. Implement effective project management methodologies and best practices (experience with agile, waterfall, and hybrid).

• Oversee the execution of project tasks, ensuring adherence to the project plan and timelines. Monitor progress, track milestones, and resolve any issues or roadblocks that may arise during project implementation.

• Project/Program Team Management: Assemble and lead a project/program team, assigning roles and responsibilities to team members. Provide direction, guidance, support, and motivation to ensure effective teamwork and collaboration.

• Stakeholder Management and Communications: Establish and maintain relationships with key stakeholders, including executives, sponsors, project managers, external partners, and team members. Manage expectations, solve problems, escalate issues, and drive decisions. Create and help execute comprehensive change management strategies and communication plans.

• Program/Project Governance: Establish program/project governance structures, processes, and frameworks to ensure effective decision-making, risk management, and reporting, including regular progress reporting, milestone tracking, and program status updates. Define roles and responsibilities for program governance committees and project teams.

• Resource Management: Allocate and manage resources across projects within the program. Optimize resource utilization, address conflicts, and monitor resource availability to ensure project success. Collaborate with Resource Managers to secure resources for your project.

• Budget Management: Establish project budgets, track project spending and reforecast spending regularly throughout project lifecycle.

• Risk and Issue Management: Identify, assess, and manage risks and issues across the program. Develop mitigation strategies, contingency plans, and escalation procedures to minimize potential disruptions and address challenges. Maintain RAID log.

• Monitoring and Control: Implement processes to monitor and control project progress, milestones, scope, schedule, budget, and deliverables. Regularly assess project and program performance, track key performance indicators (KPIs), and provide status reports to stakeholders.

• Change Control: Manage changes within the program, including changes in scope, requirements, or timelines. Evaluate change requests, assess their impact on the program, document change decisions, and communicate changes effectively to stakeholders.

• Quality Assurance: Define and implement quality standards, processes, and metrics to ensure high-quality deliverables. Conduct project / program audits and reviews to identify areas for improvement.

• Vendor Management: Manage relationships with external vendors and contractors, including contract negotiation, performance monitoring, and issue resolution.

• Continuous Improvement: Identify areas for improvement based on lessons learned from completed projects. Foster a culture of continuous improvement, encouraging innovation, process enhancements, and lessons learned to drive operational excellence.

Qualifications

• Education: Bachelor’s degree and/or equivalent work experience noted below

• Experience: 8+ years of progressive, relevant experience in an IT Program Manager role is required. Deep experience managing moderately complex IT projects from beginning to end, meeting budget, scope, schedule, and benefits targets.

• Leadership and Team Management: Strong leadership and team management skills, with the ability to influence and motivate cross-functional teams is required.

• Communication and Stakeholder Management: Excellent communication and stakeholder management skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences at all levels is required.

• SAFe (Scaled Agile Framework) certification and/or Certified ScrumMaster Certification (CSM) is required.

• Experience Managing AI and Machine Learning Delivery Projects: Experience managing AI and Machine Learning delivery projects is required.

• Generative AI Practitioner: Expertise in Generative AI and experience building generative AI systems is required.