IT Professional III

About the role

Provides multidisciplinary IT services to support complex IT functionality according to program academic goals, with emphasis on supporting users of computer and audio‑visual equipment at the UWSP‑Marshfield campus. Duties include troubleshooting, upgrading/installing equipment, training users, and ensuring classroom equipment remains operational with minimal interruptions to instruction. The role also provides classroom support services (e.g., proctoring exams) and IT support to faculty and staff across the UWSP campuses.

Responsibilities

• Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs
• May design and execute the implementation of complex technology systems and services
• Researches potential technology purchases and makes recommendations according to work unit business needs and requests
• Answers complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access

Requirements

• Associate degree in a computer‑related field or 5 years of full‑time employment in a computer support position
• 2‑4 years of experience supporting MS Windows computers, including hardware installation, software installation, and troubleshooting
• Familiarity with common audiovisual technologies such as TVs, projectors, and audio systems
• Experience supporting Android and iOS mobile devices
• Excellent customer support skills including excellent written and oral communications
• Ability to work independently with limited direct supervision

Qualifications

• Bachelor’s degree, preferably in a computer, technology‑related, or technical field
• 4‑6 years of experience supporting MS Windows computers, including hardware installation, software installation, and troubleshooting
• Experience supporting MacOS and Linux computers
• Experience working in Higher Education and/or Enterprise sized organization
• Professional experience supporting audio‑visual equipment including installation, configuration, troubleshooting, and maintenance
• Project management experience
• Working knowledge of GIS applications or experience supporting GIS applications
• Experience automating business processes with scripting languages like PowerShell
• Experience supporting Distance Education/HyFlex Classrooms

Skills

Strong customer service orientation, written and verbal communication, ability to work independently, troubleshooting aptitude, and familiarity with AV and mobile device support.

Pay

Starting annual salary: $60,031.08 (full‑time, salaried, exempt, 12‑month academic staff position).

Schedule

Occasional flexible hours that may include limited evenings, weekends, and/or on‑call hours; limited travel between UWSP campuses and alternative sites may be required.