IT Product Support Analyst Co-Op

What You Will Do

• Troubleshoot and resolve technical issues related to data systems, data flows, and complex integrations — real issues, not simulated ones
• Investigate root causes of recurring problems, working alongside IT teams, end users, and vendors to find durable solutions
• Monitor alerts and alarms to protect the reliability of critical data and business processes
• Build and maintain documentation that supports both the team and end users
• Actively use the team's AI toolset to analyze problems, automate support processes, and drive identified automation opportunities to completion
• Collaborate with product teams to stay ahead of upcoming changes and contribute to better supportability
• Develop a working understanding of how the technology stack connects to real business outcomes

Who You Are (Basic Qualifications)

• Currently pursuing a degree or technical certificate in Information Technology, Computer Science, MIS, or a related field
• You're curious — you don't just fix things, you want to understand why they broke
• Foundational SQL knowledge: able to write or read basic queries
• Strong communicator who can explain technical issues clearly to non-technical stakeholders
• Genuinely interested in AI tools and what they can do — not just aware they exist

What Will Put You Ahead

• Previous experience in IT support, troubleshooting, or customer service
• Familiarity with programming languages such as Python, TypeScript, or .NET
• Exposure to event-driven or API-based integrations
• Curiosity about AWS services (Lambda, S3, CloudWatch)
• Interest in graph databases, particularly Neo4j
• You've already experimented with AI tools on your own — for schoolwork, side projects, or just to see what they can do

Our Benefits

• Medical
• Dental
• Vision
• Flexible Spending and Health Savings Accounts
• Life Insurance
• Disability
• Retail
• Paid Vacation/Time Off
• Education Assistance
• May also include infertility assistance, paid parental leave, and adoption assistance

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers.

About the Role

This position is structured as a co-op with the potential to transition into an internship in Summer 2025 or 2026.

Schedule

Based on-site in Wichita, Kansas. Flexible hours (15–30 hrs/week) scheduled around your classes, primarily between 7:00 AM and 5:00 PM M–F.

Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.

Pay

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.