IT Product Manager, Consultant

About the role

The Operations Portfolio team within Blue Shield of California provides robust solutions for business partners, providers, and members, improving the overall healthcare experience from claims processing to benefit enrollment. As an IT Product Manager Consultant, you will report to the Manager, Membership & Support in the Operations Portfolio. You will be responsible for the development and support of complex technology solutions, interfacing with IT, business, and vendor partners to understand and influence requirements and technical solutions that optimize cost, quality, and fit for purpose.

Responsibilities

• Define product and technical vision, roadmap, and growth opportunities for the Commissions platform, aligning SAP S/4HANA/ECC and Informatica deliverables with business goals across Membership, Provider, and Claims workflows.
• Design and validate commission payout and settlement flows through SAP APMe, ensuring accurate aggregation, posting, and reconciliation of broker commissions.
• Work closely with Product, Engineering, and Solution Delivery to deliver iterative solutions that provide measurable business value.
• Provide hands-on technical leadership in designing and implementing large-scale, complex enterprise applications requiring high performance, availability, and auditability.
• Design, build, and validate end-to-end integrations between SAP, Informatica, middleware, and downstream reporting.
• Partner with Solution Delivery lead, enterprise architects, Support, and Ops to produce solution designs, runbooks, and operational support models.
• Assess market, vendor, and platform trends to guide technical and product strategies, including Informatica and SAP upgrades or migrations.
• Translate complex commission structures, retroactivity, broker hierarchies, and overrides into clear functional and technical requirements.
• Keep abreast of Agile/Scrum best practices and lead technical grooming, sprint planning, demos, and retrospectives to improve delivery cadence.
• Lead performance tuning and scalability engineering for SAP batch jobs and Informatica pipelines; run load and stress tests and optimize pushdown/parallelism.
• Drive CI/CD, automated testing, and deployment pipelines for SAP transports and Informatica artifacts; implement unit, integration, and regression test automation.
• Build monitoring, alerting, and observability for SAP jobs, ETL pipelines, and commission services; define SLAs and incident escalation paths.
• Lead incident response, RCA, and production fixes for data or calculation failures; coordinate hotfix transport and postmortem actions with stakeholders.
• Ensure security, data governance, and compliance controls: RBAC in SAP, secure ETL credentials, encryption in transit/at rest, PII/HIPAA controls, and audit logging.
• Mentor and lead technical teams on SAP and Informatica best practices, code reviews, deployment hygiene, and operational readiness.
• Communicate technical tradeoffs, risks, and mitigation plans to business, finance, compliance, and executive stakeholders.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, Public Health, or Information Technology. Graduate-level degree (e.g., MBA, MS, or MA) is highly desirable.
• 8 years of prior relevant enterprise IT experience.
• Minimum 6 years of experience in Product Management, Management Consulting, or Entrepreneurship.
• 3 years of experience in a Product Manager, Product Owner, Systems Lead, or Technical Owner role preferred.
• Hands-on experience with SAP, SQL, Oracle, Scripting, and Informatica (PowerCenter or Cloud, mappings, workflows, CDC, pushdown optimization, metadata lineage).
• Proven experience designing and delivering integrations, ETL pipelines, and reconciliation processes for commissions, billing, claims, or payments.
• Strong Healthcare or Financial domain experience; preferred experience in enrollment, billing, provider, claims, and payment flows.
• Strong communication, leadership, and stakeholder management skills with the ability to influence engineering, operations, and business teams.
• Experience with CI/CD for SAP and ETL, automated testing frameworks, performance testing, and observability tooling.
• Practical knowledge of security, compliance, and data governance in regulated environments (HIPAA, financial audit controls).
• Preferred: experience with SAP middleware (PI/PO, CPI), cloud data platforms (AWS/Azure), data warehouse/BI tools, and relevant certifications (SAP, Informatica, Agile/Product Owner).

Schedule

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week. Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

About Us

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a healthcare experience deserving of their family, friends, and neighbors. Stellarus is part of the Ascendiun Family of Companies, which includes Blue Shield of California, Blue Shield of California Promise Health Plan, and Altais, a clinical services company.

Stellarus’ vision is to empower its customers to create a healthcare experience worthy of their family, friends, and neighbors. Its objective is to offer innovative, modern, scalable solutions that challenge the healthcare status quo, closely aligning with Blue Shield of California’s vision of using innovation to improve quality, affordability, and experience for members.

Our core values of agility, trust, drive, courage, and service shape our approach to developing innovative product offerings. We foster an environment where all employees can thrive and contribute fully to address the needs of the communities we serve.

Pay

Pay Range for California: $123,090.00 to $184,800.00

Pay Range for Bay Area: $138,756.00 to $208,320.00

Note: This range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Salaries are based on candidate experience, location (California, Bay Area, or outside California), and current employee salaries for similar roles.

Locations

Oakland, CA; Long Beach, CA; El Dorado Hills, CA; Huntington Park, CA; Lodi, CA; Rancho Cordova, CA; San Diego, CA