IT Product Manager

About the role

The IT Product Manager at Caribou Coffee plays a key role in the evolution of Caribou Coffee’s consumer-facing digital channels, including CaribouCoffee.com and Caribou’s mobile apps. This individual leverages data and user research to identify solutions that create best-in-class experiences for our customers and maximize benefit to the organization.

Core Responsibilities

• Define & drive a digital experience roadmap to meet business goals and drive KPIs
• Work within an agile framework to optimize & manage limited resources, such as developers & designers, to support the primary objectives of multiple projects
• Advance Caribou’s digital capabilities across all platforms, including CaribouCoffee.com & our mobile apps, to ensure company objectives are improved by a constantly changing tech stack
• Develop supporting business cases, including financial impact and benefits statements
• Champion the needs of consumers, business teams, and stakeholders from the inception of an idea through release & post-launch support
• Make data-informed product decisions with qualitative and quantitative research
• Execute plans with engineering, design, analytics, and product peers to coordinate efforts, identify interdependencies, and maintain consistency across projects
• Identify and interact with cross-department stakeholders to ensure all solutions improve guest experience while remaining financially beneficial
• Participate & lead various agile ceremonies to keep teams highly engaged & effective
• Partner closely with teams and vendors to build premium experiences that address specific user pain points and business goals

Skills & Requirements

• Bridges the gap between stakeholders, software engineers, stores, third parties, and customers to envision & execute roadmaps that exceed the company’s objectives
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Comfortable embodying a variety of roles to accomplish roadmap objectives, such as Customer Support to Quality Control, and Project Management
• Learns and understands the end-to-end customer journey, discovering where those journeys can be optimized, and crafting new solutions to create industry-leading experiences
• Stays abreast of the latest technologies and industry trends
• Has a strong respect for the importance of digital privacy & digital security, and remains diligent to push forward those best practices while launching new & improving existing features
• Understands the challenge of “build versus buy,” including the ability to assess vendors for capabilities to augment Caribou’s existing offerings
• Appreciates the complexity of others’ roles, such as Developers & Designers, while understanding the ways to encourage peers to elevate their solutions
• Solves problems, thinks critically, and makes timely decisions
• Communicates clearly and engages in a way that fosters creativity and solution creation
• Works with cross-functional teams to create results, resolve issues, and align across the organization

Qualifications

• 5+ years of progressive experience as a Business Analyst or Product Manager
• Experience with the agile development methodology
• Excellent collaboration and presentation skills
• Self-starter who is comfortable and effective in times of uncertainty and ambiguity
• Able to balance multiple objectives, projects, and goals
• Strong analytical, prioritization, problem-solving, and negotiating skills