IT Product Manager

About the Company

KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including industrial and logistics, financial services, technology, retail, healthcare, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

About the Role

The IT Product Manager is responsible for driving the success of our company’s software products, delivering value to internal and external users through software development. As a product owner, you will gather business requirements, manage user expectations, and provide vision to the development team to produce effective product features. You will focus the development team to ensure execution of the roadmap and delivery of new features.

Responsibilities

• Define product vision and maintain product roadmap
• Foster strong relationships with internal stakeholders and facilitate regular communication to understand user needs, ensuring features and products align with business objectives
• Understand complex business processes to gather feature requirements from users of diverse backgrounds
• Conduct market research and competitive analysis to identify opportunities for new products or enhancements
• Turn product features into epics and story backlogs, breaking feature requirements into user-centric work items
• Collaborate with stakeholders to prioritize product initiatives based on business value and feasibility
• Plan, prioritize, and manage delivery of backlogs, ensuring the team has an adequate number of prepared tasks for every Sprint; review process and work items with the development team
• Manage ongoing priority and backlog in a quickly evolving environment
• Ensure quality of delivery by actively participating in the release process
• Coordinate User Acceptance Testing (UAT)
• Coordinate releases with the development team and relevant stakeholders, including marketing and customer communication
• Report on progress to stakeholders and IT management
• Communicate changes to users and educate the training team and helpdesk
• Oversee product health; define and track key performance metrics to measure product success and identify areas for improvement
• Serve as an escalation point for issues and concerns about the product
• Serve as liaison between the business and development team for integrations and M&As
• Conduct resource management
• Perform additional duties as requested by management

Requirements

• Bachelor’s degree in computer systems, business, marketing, or a related field, or a minimum of 5 years of equivalent work experience
• Product management certification, such as Certified Product Manager (CPM), is desirable
• 3+ years’ experience as a software product owner
• Experience leading cross-functional teams with Scrum methodology

Skills

• Product management best practices and methodologies (e.g., Agile, Lean)
• Market research, customer discovery, and data-driven decision-making
• Knowledge of relevant industry trends and competitive landscape
• Strong use of project planning and management tools (MS Office: Project, Visio, Excel, PowerPoint, and SharePoint; Smart Sheets, VLOOKUP, Pivot Tables, Graphs, etc.)
• Familiarity with product management tools (e.g., Azure DevOps, Lucid Charts, roadmapping tools)
• Effective oral and written communication
• Leadership and change management
• Analytical skills: ability to demonstrate risks and opportunities with supporting data analysis
• Budget management
• Exceptional communication and interpersonal skills
• Strong leadership and collaboration abilities
• Independent judgment
• Analytical and data-driven mindset
• Ability to think strategically while diving into tactical details when needed
• Adaptability and comfort with ambiguity in a fast-paced environment
• Passion for delivering exceptional products that meet customer needs
• Communicates effectively across functional lines

Schedule & Working Conditions

Regular weekly schedule; weekends or holidays as needed.

The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Extended periods of work seated at a desk; repetitive hand motions; prolonged use of a computer
• Occasionally lift and carry up to 25 lbs
• Ability to speak clearly (use of voice)
• Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception, and ability to adjust focus

Environment: Remote

Time constraints and related pressures to complete work are high.

Travel: <5%