IT, Process Manager, Operations
About Blue Bird Corporation
Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions.
Job Summary
The IT Process Manager, Operations serves as the strategic architect and technical lead for production operations business processes and system lifecycles. This role is responsible for the end-to-end health, optimization, and evolution of all systems supporting the Blue Bird production model and its integrated ecosystem. Acting as a high-level individual contributor, you will bridge the gap between operations strategy and technical execution. You will proactively audit operational procedures, design scalable "best practice" workflows, and lead complex technical projects to ensure data integrity and system efficiency across all production functions. This position will also serve as a technical point of contact for assigned functional areas (Materials, IT, Engineering, Production, etc.) and assist subject matter experts with ensuring data integrity, testing of system changes, and report writing. The role also supports system upgrades, patches, testing and other technical projects as assigned.
Essential Duties And Responsibilities
- Process Architecture & Optimization: Drive strategic design and continuous improvement of operational business processes. Identify inefficiencies and implement industry-standard "best practice" workflows to enable efficient operations.
- Strategic Projects Leadership: Lead large-scale production initiatives and technical implementations. Manage stakeholder expectations, coordinate with third-party vendors, and serve as the primary IT liaison for cross-functional projects.
- Production Support: Provide support for production and related departments, including researching and resolving operational problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
- System Maintenance: Assist in the review, testing and implementation of application upgrades or patches as well as evaluating and selecting new applications able to provide a competitive advantage. Collaborate with functional and technical staff to coordinate application of upgrade or fix. Document process and results.
- Administration/Reports/Queries: Handle basic operational configuration and administrative functions as well as write, maintain and support a variety of reports or queries using appropriate reporting tools. Assist in development of standard reports for ongoing customer needs. Help maintain data integrity in systems by running queries and analyzing data.
- Training: Develop user procedures, guidelines and documentation. Train clients on new processes/functionality.
Knowledge, Skills And Abilities For Success
- Experience in leading business systems and process changes in manufacturing applications.
- Understanding of PLC, Control Systems, Robotics and machine interfaces.
- Strong understanding of manufacturing applications that include ERP, Time Tracking, QMS, Resource Management, Project and Portfolio Management.
- Strong understanding of integration touch points between ERP and MES.
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong experience with enterprise manufacturing systems.
- Knowledge of integration and requirements for efficient and effective integrations.
- Good understanding of standard business practices related to production; ability to quickly grasp complex business processes.
- Strong data management abilities.
- A documented history of driving projects to completion successfully.
- Possesses current technical knowledge and skills relative to business requirements and state of the art information technologies.
- Experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling.
- Experience in the design, development, and implementation of software and hardware solutions, applications, or products.
- Experience interviewing end-users for insight on functionality, interface, problems, and/or usability issues.
- Through classes, reading, CBTs or other mechanisms, continuously increase both operational knowledge and application/tools knowledge.
Knowledge, Skills And Abilities For Success (continued)
- Experience with Dassault Systèmes 3DX Platform, Catia, Delmia & Enovia a plus.
- Experience with Lean Manufacturing and Value Stream Mapping.
Basic Education And Experience Required
- A bachelor's degree in computer science, information systems, manufacturing engineering, or similar.
- 5+ years of experience in Business Analysis or Systems Management, specifically within manufacturing operations environments.
INCLUDES
- Continued Professional Development
Benefits
- Medical, dental and vision insurance
- 14 paid holidays
- Vacation time
- 401k matching
WORK CONDITIONS
- On-call availability.
- Wearing of PPE where required.
- Frequent computer and telephone use.
- Frequent communication with people throughout the day.