IT Platform Systems Engineer

Position Overview

The IT Platform Solutions Engineer is responsible for configuring and maintaining the organization's IT platforms and systems. This role involves collaborating with cross-functional teams to design, implement, and optimize IT infrastructure and ensure seamless operation. The IT Platform Solutions Engineer plays a critical role in supporting and enhancing the reliability, performance, and security of IT platforms.

Responsibilities

• Configure, deploy, and maintain IT platforms, coordinating with requisite Cloud Server Administrators and Platform Solutions Architects advising on servers, storage, networking, and virtualization needs
• Implement and optimize hardware and software configurations to meet performance and scalability requirements
• Define, implement, and continuously improve observability solutions (metrics, logs, traces, health checks, alerts) to proactively monitor platform health and ensure system stability
• Monitor platform performance and conduct regular analysis to identify, troubleshoot, and remediate bottlenecks and inefficiencies
• Partner with security teams to embed security as a reliability concern, implementing secure-by-design and defense-in-depth practices across platforms
• Collaborate with the security team to identify and mitigate potential vulnerabilities and risks
• Engineer automation to eliminate manual toil, including platform provisioning, configuration, remediation, and routine operational tasks
• Implement and maintain configuration management and desired-state tooling to ensure consistency, repeatability, and compliance across environments
• Create and maintain comprehensive documentation for platform configurations, processes, and procedures
• Respond to and resolve platform-related issues, collaborating with support teams and vendors as necessary
• Participate in on-call rotation to provide timely support for critical incidents

Education

A background in Computer Science, Engineering, or related Discipline. Bachelors Degree or equivalent desirable.

Experience

• IT experience: Minimum 5 years direct experience working with platform solutions, in a role involving configuration, troubleshooting, maintenance, monitoring and deployment
• Preferred 3+ years of direct experience supporting vendor platform technologies relevant for the position
• Experience with cloud platforms (e.g., AWS, Azure)
• Knowledge of containerization technologies (e.g., Docker, Kubernetes)

Skills

• Demonstrated expertise for the vendor software platforms to be managed (i.e. SAP, Jitterbit, o9)
• Proficiency in scripting and automation tools (e.g., PowerShell, Bash, Ansible)
• Excellent problem solving and analytical skills
• Growth mindset and a willingness to learn new skills, technologies, and frameworks
• Working knowledge of DevOps and CI/CD principles and practices

Other Requirements

• Willingness to work hours outside of normal hours as needed
• Ability to travel
• On-call rotation (7x24) with other team members

Benefits And Compensation

• Potential for a monthly bonus and 401k with a company match
• Affordable medical, dental and vision coverage; flexible spending accounts; disability and life insurance; and fertility and adoption assistance
• Competitive paid time off, including paid parental time off
• Access to the 24/7 onsite fitness center, and onsite medical clinic