IT Platform Engineer

About the role

Design, build, and maintain automated workflows and integrations across Loft’s SaaS ecosystem, using APIs, scripting, identity standards, and integration tooling.
Develop automation that improves IT operations, including user lifecycle management, access provisioning, system configuration, data synchronization, reporting, and repetitive administrative workflows.
Administer and improve identity and access management (IAM) across hybrid environments, including provisioning and authentication workflows using technologies such as Okta, SCIM, SAML, and OAuth.
Administer and support AWS infrastructure, including IAM, EC2, WorkSpaces, VPC, and directory integrations.
Deploy, maintain, and improve VMware vSphere/ESXi infrastructure, supporting initiatives such as migrations, patching, upgrades, troubleshooting, and capacity management.
Partner with Security to automate and improve security controls across endpoints, networks, cloud infrastructure, operating systems, and SaaS applications.
Administer and automate aspects of GitLab, including repository permissions, access management, and CI/CD-related workflows.
Handle complex technical issues spanning SaaS, cloud, networking, identity, virtualization, and on-premises infrastructure, identifying root causes rather than relying on short-term fixes.
Partner with teams including People, Finance, Engineering, and Operations to understand business processes and identify opportunities where automation and systems integration can improve efficiency and data quality.
Improve the reliability and scalability of IT by documenting solutions, developing reusable tooling, reducing manual processes, and contributing to disaster recovery and business continuity planning.

Responsibilities

• 60% - Internal IT platform and tooling: Building and maintaining the automation, integrations, and infrastructure that run IT: user lifecycle management, access provisioning, identity workflows, AWS and VMware infrastructure, MDM (Fleet) tool management, N8N, and reliability improvements across our SaaS ecosystem.
• 20% - Tooling for other teams: Partnering with Finance, People, Engineering, and Operations to automate their workflows: finance and procurement processes, hiring pipeline tooling, data synchronization between business systems, and reporting.
• 15% - Support and escalations: Handling technical issues that cross IT/business systems: SaaS, cloud, networking, identity, virtualization.
• 5% - Documentation and continuity: Maintaining runbooks + skill files, developing reusable tooling, and contributing to disaster recovery and business continuity planning.

Requirements

• 5+ years of professional IT experience, with hands-on experience in areas such as platform engineering, systems engineering, infrastructure engineering, applications engineering, DevOps, or IT automation.
• Strong experience integrating and automating SaaS applications through APIs, with exposure to platforms such as NetSuite, Atlassian Cloud, HRIS systems, GitLab, Google Workspace, or similar enterprise applications.
• Strong scripting and automation skills using Python, PowerShell, Bash, or similar languages, with demonstrated experience turning manual operational processes into reliable automated workflows.
• Hands-on experience with identity and access management, including technologies and standards such as Okta, SCIM, SAML, OAuth, SSO, and automated user provisioning.
• Experience administering AWS environments, including services such as IAM, EC2, WorkSpaces, VPC, and directory integrations.
• Hands-on experience administering and troubleshooting VMware vSphere/ESXi or comparable enterprise virtualization infrastructure.
• Strong understanding of networking fundamentals and demonstrated ability to troubleshoot issues spanning cloud, SaaS, identity, and on-premises environments.
• Experience working with security concepts and controls such as endpoint protection, VPNs, firewalls, encryption, access controls, system hardening, and patch management.
• Demonstrated automation mindset: you naturally look for opportunities to replace repetitive manual work with scalable, maintainable, and testable solutions.
• Strong communication and collaboration skills, with the ability to translate business problems into technical solutions and work effectively with both technical and non-technical stakeholders.

Qualifications

• Must have a bachelor's degree in Computer Science, Information Technology, or a related field.
• Must have a valid driver’s license and the ability to pass a background check.
• Must be able to work flexible hours and travel as needed.

Skills

• Experience with NetSuite, Atlassian Cloud, GitLab, Google Workspace, Tailscale, or HRIS platforms and their APIs.
• Experience building or maintaining ETL pipelines, iPaaS workflows, or other forms of data integration between enterprise applications.
• Familiarity with monitoring, alerting, observability, and ITSM platforms.
• Experience with vulnerability management, security monitoring, incident response, SIEM, or automated remediation.
• Experience with configuration management, Infrastructure as Code, or CI/CD tooling.
• Experience with container technologies such as Docker or Kubernetes.
• Familiarity with Google Workspace security and DLP capabilities.
• Experience supporting disaster recovery and business continuity initiatives.
• Experience mentoring or providing technical guidance to other IT team members.
• Experience working in aerospace, defense, manufacturing, or another highly regulated or engineering-driven environment.

Benefits

• 100% company-paid medical, dental, and vision insurance option for employees and dependents.
• Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA.
• 100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance.
• Flexible Time Off policy for vacation and sick leave, and 12 paid holidays.
• 401(k) plan and equity options.
• Free daily catered lunches and snacks.
• International exposure to our team in France.
• Comprehensive, inclusive fertility healthcare and family-forming benefits with financial support.
• Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support.
• Relocation assistance when applicable.

Pay

$120,000 - $160,000 per year.

Schedule

Full-time.