IT / OT Infrastructure Manager

About the role

The IT Infrastructure Manager is responsible for leading the infrastructure team, overseeing day-to-day operations, and owning infrastructure design and architecture across Re:Build. This role ensures systems are secure, available, scalable, and performant, while continuously improving the way infrastructure services are delivered. You’ll partner closely with business leaders, IT peers, and vendors to solve today’s infrastructure challenges and design solutions that support future growth.

Responsibilities

• Leadership & Team Management Lead, coach, and develop the Infrastructure team, fostering a positive, accountable, and service-oriented culture; manage staffing, scheduling, priorities, performance reviews, and professional development plans; ensure teams operate cohesively with minimal friction; mentor and support others across IT as needed.
• Infrastructure Operations & Reliability Oversee all infrastructure operations, processes, and service delivery; ensure service levels meet or exceed agreed targets; manage escalations and breached SLAs; own and lead critical incident management processes and post-incident improvements; support the team with incident resolution, service requests, and project execution when needed.
• Architecture & Engineering Design, review, and approve infrastructure architectures using a collaborative, business-aligned approach; lead design, build, test, and support activities for infrastructure solutions across the enterprise; ensure infrastructure standards, patterns, and documentation are current and effective.
• Continuous Improvement & Metrics Define, validate, and communicate important infrastructure metrics and performance indicators; drive continuous improvement across people, processes, and systems using data-driven methods; maintain SOPs, work instructions, and knowledge base content; communicate changes effectively.
• Planning, Governance & Vendors Contribute to IT planning, budgeting, forecasting, and vendor management; ensure infrastructure aligns with security, compliance, and regulatory requirements; monitor end-user satisfaction and feedback, translating insights into actionable improvements.

Qualifications

• Education & Experience Bachelor’s degree in Information Technology or a related field, or equivalent practical experience; 7+ years of experience designing, building, supporting, and troubleshooting enterprise infrastructure; 5+ years of experience leading and managing infrastructure teams; current IT industry certifications are a plus.

Skills

• Deep Core Technical Expertise Servers & Virtualization: Server hardware, Microsoft Server, VMware, Hyper-V; Cloud Platforms: Microsoft Azure, AWS, Google Cloud; Core Services: Active Directory, DNS, DHCP, file/print, certificates, identity services; Storage, Backup & Recovery; Complex Environments: Multi-tenant, multi-cloud, multi-domain, multi-forest; Endpoint & Device Management: PCs, Macs, peripherals, printers, Intune; Microsoft 365 & End-User Technologies: Exchange, SharePoint, Teams, OneDrive, Office, Copilot, Windows OS, Defender, MFA, Authenticator; Networking: Firewalls, switches, routers, access points, cabling; Fortinet platforms; Data Center Operations: Racks, cabling, power, cooling, fire suppression; Monitoring & Alerting: including preference for automated remediation; Patch & Asset Lifecycle Management.
• Additional Knowledge & Strengths Required