IT Ops Director

About the role

We have partnered with our client in their search for a hands-on IT Operations Director to lead IT infrastructure, cybersecurity resilience, and PMO governance within a mature enterprise environment. This role will focus on optimizing and stabilizing existing systems, reducing technical debt, improving service delivery, and establishing an effective IT operating model.

Key Responsibilities

• Lead optimization of on-prem and hybrid cloud infrastructure (Azure).
• Define and implement the right balance of internal IT capabilities and outsourced services (MSP/MSSP).
• Manage vendor relationships, service governance, escalations, and KPI reporting.
• Oversee multi-site network operations, security, resiliency, and lifecycle planning.
• Standardize ITIL processes including incident, problem, and change management.
• Establish IT governance, solution evaluation processes, and Change Control Board practices.
• Serve as PM for key IT initiatives and modernization efforts.
• Optimize technology spend, vendor contracts, and software licensing.
• Ensure effective backup, disaster recovery, and cybersecurity practices.
• Partner with business and IT stakeholders globally to drive operational excellence.

Required Experience

• 10+ years of progressive IT leadership experience.
• Strong background in infrastructure operations, networking, cybersecurity, and hybrid cloud environments.
• Experience managing MSP/MSSP providers and service governance.
• Proven success leading IT transformation, process improvement, and operational stabilization initiatives.
• Hands-on experience with ITIL, PMO, and technology governance frameworks.
• Strong project/program management and stakeholder management skills.

Preferred Competencies

• Ability to balance modernization efforts with legacy system support.
• Experience managing EOL transitions and technology refresh cycles.
• Practical, execution-focused leader who can drive results and organizational change.
• Strong communication skills with the ability to influence technical and business stakeholders.
• Experience supporting global teams across multiple regions.