IT Operations Technician

About the role

The IT Operations Technician is an experienced individual contributor role responsible for proactively managing all facility requests, IT support tickets, and escalations while continuously improving service levels and driving operational excellence.

Responsibilities

• Provide frontline support for end-user hardware, software, and access-related issues.
• Deploy, configure, troubleshoot, and maintain laptops, desktops, mobile devices, printers, scanners, and warehouse technology.
• Support operational systems including barcode printing, shipping systems, time clocks, wireless devices, and fulfillment technology.
• Manage IT inventory, equipment lifecycle processes, and asset tracking.
• Perform user onboarding, offboarding, and account administration activities.
• Document procedures, troubleshooting steps, and technical solutions.
• Aid with site expansions, client launches, infrastructure upgrades, and technology projects.
• Cook up with vendors and internal teams to resolve technical issues and implement solutions.
• Escalate complex incidents appropriately while maintaining ownership through resolution.
• Support continuous improvement initiatives that enhance operational efficiency, reliability, and scalability.

Requirements

An IT Operations Technician is an early-career IT professional with 2+ years of hands-on experience supporting end users, devices, and operational technology in a fast-paced environment. This role serves as the frontline of IT support, ensuring employees and warehouse operations have reliable access to the technology, systems, and infrastructure required to perform their jobs effectively.

Qualifications

• Must be able available Monday & Tuesday 5:30pm - 1pm; Wednesday - Friday 7:30pm - 3:30am.

Skills

• Strong customer service skills.
• Attention to detail.
• Ability to prioritize competing requests in a dynamic operational environment.
• Proactive identification and resolution of potential technology issues before operational impact occurs.

Benefits

Not specified.

Pay

Not specified.

Schedule

After hours core support hours are as follows: Monday & Tuesday 5:30pm - 1am; Wednesday - Friday 7:30pm - 3:30am.