IT Operations Technician

About the role

This is an Santa Fe Springs, CA -based role that provides opportunities to develop competencies in a variety of technologies, advance within the company, and build a fulfilling career. We offer competitive base salaries, company profit-sharing, and a consistent 40-hour work schedule Monday through Friday.

Responsibilities

• Provide remote and in-person technical support to internal users.
• Provision user accounts and manage role-based access to systems and resources.
• Remotely deploy software to PCs and create or maintain deployment packages when needed.
• Troubleshoot and resolve document and label printing issues; perform corrective and preventative maintenance.
• Support users across physical PCs and virtual desktop environments (VDI), including hardware, OS, application, and peripheral issues.
• Image, configure, and replace PCs and other endpoint devices as needed.
• Resolve common issues with internal applications or clearly scope problems and escalate with actionable detail to support teams.
• Work with systems and security teams to identify and remediate endpoint security vulnerabilities.
• Identify recurring technical issues and help implement reliable, long-term solutions.
• Create and maintain basic documentation and runbooks for standard procedures and repeat issues.

Requirements

• Independent Problem-Solver: Resolve common technical issues end-to-end and escalate complex or systemic problems with clear context.
• Curious & Analytical: Seek to understand how and why systems work, focusing on root causes rather than just fixing individual symptoms.
• Analytical Troubleshooter: Investigate root causes and apply best practices to implement reliable solutions rather than relying on trial-and-error.
• Professional Communicator: Provide clear verbal and written support, especially when supporting users during incidents.
• Reliable & Accountable: Follow through on commitments and set accurate timelines for user requests and projects.
• Process-Oriented: Recognize patterns in recurring issues to help improve documentation, tooling, and overall system reliability.
• Efficient & Detailed: Balance attention to detail with the ability to move quickly as business needs dictate.
• Automation-Minded: Show active interest in process improvement, automation, or scripting to make support more efficient.

Qualifications

• Experience with some of the following is helpful, but not all are required: Windows 11, Active Directory, Group Policy, Multi-factor authentication (RSA, Azure, etc.), VMware (including VMs and basic VDI concepts), Windows Server 2016/2022/2025, Microsoft Office 365, Exchange (on-prem or hybrid), Adobe Acrobat DC / Creative Cloud, Basic networking concepts (switching, DNS, DHCP), Endpoint security tooling (Counteract, PDQ, etc.), PCs, laptops, scanners, HP & Zebra printers, PowerShell scripting (basic to intermediate), IBM Mainframe environment.

Skills

• Technical Support
• System Administration
• IT Security
• Document Management
• Virtual Desktop Infrastructure (VDI)

Benefits

We offer comprehensive benefits to support employees and their dependents, such as:

• 100% tuition reimbursement
• Medical, dental, pharmacy, and vision plans with no monthly premiums
• Industry-leading company-funded retirement accounts
• Employee resource groups (e.g., Pride Alliance, Black Employees, Mi Gente, Military Community)
• Inclusive, all-gender benefits
• First-time home buyer assistance
• Paid parental leave for all new parents
• Paid time off for vacation and personal time

Pay

Total cash compensation ranges from $119,625 - $137,625, which includes annual cash profit sharing based on company profitability.

Schedule

A consistent 40-hour work schedule Monday through Friday.