IT Operations & Support Engineer

Position Summary

We are seeking an experienced IT Operations & Support Engineer with 3–5 years of hands-on experience to support and enhance our IT environment within a fast-paced AEC consulting firm. This role blends Tier 2 end-user support with systems, cloud, and infrastructure responsibilities, making it ideal for someone who enjoys both solving immediate problems and contributing to long-term operational improvements. You will work closely with internal teams to ensure reliable, secure, and efficient IT operations that support business growth.

Key Responsibilities

• Provide Tier 2 helpdesk support and escalation assistance
• Support engineers and staff in a high-demand consulting environment
• Administer Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID)
• Support Windows Server, Active Directory, Group Policy, and file services
• Assist with Hyper-V virtualized environments
• Troubleshoot networking issues (DNS, DHCP, TCP/IP, VPN)
• Aid with Azure administration and cloud services
• Maintain documentation and ticketing records
• Participate in after-hours maintenance as needed

Required Experience & Qualifications

• 3–5 years of professional IT support or systems administration experience
• Experience supporting end users in a professional services or AEC environment preferred
• Strong troubleshooting and customer service skills
• Working knowledge of Windows Server and Active Directory
• Familiarity with virtualization technologies (Hyper-V preferred)
• Understanding of basic networking concepts
• Excellent written and verbal communication skills

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Azure Administrator Associate (AZ-104) – preferred

Pay and Benefits

• Salary Range – Southern California $80,000 – $100,000 annually, depending on experience, certifications, and AEC background.
• Full-Time Career Position with highly competitive pay that includes performance-based incentive plans.
• Retirement Savings 401(k) plan with corporate matching.
• Excellent Full Benefits Package: Includes comprehensive Health, Dental, and Vision Insurance for employee and immediate family and Group Life/AD&D insurance for employee.
• Voluntary Life Insurance, Short Term Disability, Long Term Disability, and Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 11.5 paid holidays per year.
• Paid Time Off for sick leave and vacation.
• A highly sought-after work environment which fosters creativity and collaboration.
• Professional development and continuing education opportunities.
• Growth potential within the company that’s unique within our industry and offers clear career path options.
• Associate-Senior Associate-Principal (ASAP) Program offered to encourage employees to take a more active role in the corporation and build a more secure and rewarding future.
• Receptive and Forward-Thinking Leadership.