IT Operations Support

Position Description

IT Operation Support Assistant works under the direction of a team lead or section manager to support production applications running in mainframe and midrange computing environments. Duties include job creation and scheduling, job execution, monitoring and troubleshooting of job issues; supporting mainframe COBOL applications using the company source code storage and compilation tool; reviewing and submitting procedural documentation; managing incident tickets using a tracking software application; and coordinating the operation of the mainframe console.

Skills Required

• Customer service
• Flexibility
• Interpersonal skills
• Leverage
• Organizational awareness
• Problem solving
• Excellent communication skills, speaking and writing

Experience Required

• At least two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M.
• Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool.
• Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries.

Education Required

• A high school diploma or equivalent.

Additional Information

• This position is on a 24/7/365 team.
• Schedule may change day/swing/overnight.
• This is an onsite position with possible hybrid/office telework available.