IT Operations Specialist - Level 2

Key Responsibilities and Tasks

• Develop and maintain PowerShell automation for hardware, software, and user lifecycle processes.
• Manage user accounts, roles, and permissions in Entra ID and Microsoft 365.
• Administer M365 applications (Exchange, Teams, SharePoint, OneDrive) and automate recurring administrative tasks.
• Diagnose and resolve Level 2 hardware, software, and user issues, preventing recurrence through automation.
• Integrate ITSM workflows with automation to streamline requests, fulfillment, and tracking.
• Execute procurement, logistics, and deployment tasks under IT Operations Manager direction.
• Maintain up-to-date user, device, and asset records across systems with a strong attention to detail.
• Support new-site deployments and M&A integrations, coordinating hardware, and account provisioning.
• Provide surge support for Help Desk operations as needed.

Qualifications

The ideal candidate brings deep PowerShell scripting, troubleshooting, and automation expertise, along with hands-on experience in Microsoft 365 administration, Windows administration, and IT asset coordination.