IT Operations Specialist IAM (100% Remote)

About the role

Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.

Responsibilities

• Support day-to-day IT Access Control
• Serve as an escalation point for complex issues
• Help mature IT Identity and Access Management practices across the organization
• Entra ID Administration: manage Entra ID tenants, users, groups, licenses, and directory integrations
• Access Management & Governance: implement Role-Based Access Control (RBAC), manage identity lifecycles (joiners, movers, leavers), and perform access reviews/audits
• Security & Authentication: configure and maintain Privileged Identity Management (PIM), Conditional Access policies, MFA, and SAML/OIDC SSO integrations for SaaS applications
• Messaging Applications (Teams, Slack, Zoom): administer workspace settings, user access, channels, and integrations; support secure and compliant access and application delivery practices
• Business Applications: configure and support Access Management for applications procured by business to optimize, automate, and improve efficiency for onboarding and offboarding; ongoing management of administrative access controls to support application security, prevent data exfiltration, and maintain automated security and application patching
• Employee Onboarding & Offboarding: collaborate to continuously improve end-to-end employee onboarding and offboarding processes; provision hardware, accounts, system access, and security controls for new hires; partner with People Ops, Security, and Compliance teams to ensure onboarding meets healthcare and privacy requirements; ensure timely deprovisioning and asset recovery during offboarding
• Security, Compliance & Best Practices: support IT security initiatives aligned with HITRUST, SOC2, HIPAA and healthcare data protection standards; complete UAR access reviews, and documentation of IT processes and controls; partner with Security and Compliance teams to remediate risks and implement controls
• IT Operations & End-User Support: serve as an escalation point for complex IT support issues across corporate and clinical teams; ensure high availability, performance, and reliability of core IT systems supporting telehealth operations; proactively identify operational gaps and implement improvements to reduce incidents and support friction; support a distributed, remote workforce with a focus on clinician and care team workflows
• Process Improvement & Documentation: create and maintain clear IT documentation, runbooks, and standard operating procedures; help mature IT Access management practices (least privilege, RBAC, just-in-time access); contribute to tooling evaluations and implementations as the organization scales

Requirements

• 3+ years of experience in IT Operations, Security, or Access Control
• Strong experience administering Entra ID or similar cloud IAM solution
• Experience supporting remote-first or distributed teams
• Strong troubleshooting skills across SaaS applications, endpoints, and identity systems
• Excellent communication skills and a customer-focused mindset
• Experience operating in regulated environments (healthcare, fintech, or similar)
• Authorized or able to provide required documents to work in United States or Canada