IT Operations Specialist

About the role

Husch Blackwell LLP is seeking an IT Operations Specialist to join our dynamic team in the St. Louis, MO office. This position offers opportunities for growth and development within a supportive and innovative environment.

Responsibilities

• Provide Tier II support for Firm desktops, laptops, print devices, mobile devices, and peripherals.
• Imaging and configuring computers for new employees.
• Support Windows operating systems and application software, including Citrix, Adobe Acrobat, Microsoft Office, Internet Explorer, Workshare Protect, Omtool.
• Handle minor repairs, cleaning, and maintenance of office printers.
• Support remote Firm locations and prepare, package, and ship equipment.
• Participate in a rotating on-call schedule for after-hours customer support.
• Manage the physical IT asset lifecycle, including deployment, upgrade, and decommissioning of hardware.
• Provide Tier II support during Remote Workdays.
• Deploy, support, and repair smartphones, including iPhones and Android devices.
• Work directly with mobile carriers and assist with various offsite events.
• Act as the local point of contact for technical support needs in assigned regional locations.

Requirements

• High School Diploma or GED required; 2-year degree preferred or equivalent professional experience.
• 3+ years’ relevant Help Desk experience, preferably in a professional services environment.
• Knowledge of PC hardware and printer hardware.

Preferred Skills

• A+, Net+, Microsoft certifications (MTA / MCTS / MCITP / MOS).
• Dell Hardware Certification.
• Skilled in Active Directory, Networking, TCP/IP, Windows Operating Systems, Microsoft Office Suite, IP Telephony, Video Conferencing, Document Management Systems, iOS and Android Devices, Remote Access Troubleshooting, Citrix Support, Broadband Cards, Digital Dictation Devices.

Physical Requirements

The position requires frequent sitting, moving IT equipment weighing up to 20 pounds, and constant operation of a computer and other office equipment. Team members must be able to remain in a stationary position 50% of the time.

Benefits

We offer a competitive compensation package, including a comprehensive benefits program that includes health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

The position is full-time and works a flexible schedule to accommodate the needs of the Firm and its clients.

Qualifications

At Husch Blackwell, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels valued and empowered. We encourage applications from candidates who bring diverse backgrounds and experiences to our team.

Skills

Our ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for technology. They should be able to handle high-pressure situations and thrive in a fast-paced environment.

Benefits

We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

The position is full-time and works a flexible schedule to accommodate the needs of the Firm and its clients.

Contact

To apply, please submit a cover letter and resume. Principal applicants only.