IT Operations Manager

Responsibilities

• Contribute to the IT strategy and roadmap.
• Help keep budget aligned with business goals.
• Provide thought leadership on emerging technologies and industry trends.
• Collaborate with senior leadership to support transformation initiatives and business growth.
• Establish governance across IT operations, projects, and compliance efforts.
• Assist with design, development, and maintenance of IT enterprise architecture.
• Manage installations, upgrades, and configurations of hardware and software.
• Maintain and optimize local and cloud-based networks, servers, and systems.
• Administer Microsoft Office 365, Active Directory, DNS, DHCP, SharePoint (OnPrem), SQL Server, IIS, Hyper-V, Oracle, and Quantum ERP.
• Implement robust cybersecurity measures and risk management frameworks.
• Ensure compliance with federal and industry regulations (SOX, ISO, GDPR, CMMC, DFARS, ITAR).
• Manage data backup, disaster recovery, and business continuity policies.
• Maintain infrastructure compliance for audits and government agencies.
• Work with a small team of IT professionals and manage outsourced vendor relationships.
• Track contracts, software licenses, and vendor performance (e.g., ISPs, telecom providers).
• Foster a customer-driven mindset and ensure high levels of internal and external satisfaction.
• Perform business analytics, author SQL queries and stored procedures.
• Publish reports via SQL Server Reporting Services.
• Support enterprise-wide data management, integrations, and business intelligence initiatives.
• Write and maintain custom programs using C#, .NET, or Python.
• Support end-user computing, help desk operations, and technology training.

Qualifications

• Bachelor's in Information Technology, Management Information Systems (MIS), Computer Science, Engineering, or a similar field required.
• MS or MBA is a plus.
• US Citizenship is required.
• At least 5-10 years of experience in IT leadership within manufacturing and engineering organizations.
• Knowledge of defense contractor compliance requirements and processes (GCC High, CMMC, DFARS, ITAR, etc.).
• CMMC Level 2 - deployment experience a plus.
• Knowledge of cybersecurity practices and frameworks, threat assessment / detection, incident response, and risk mitigation strategies.
• Experience with Microsoft 365 platform and licensing.
• Expertise in implementing and managing enterprise-level IT systems, cloud platforms, and data analytics environments.
• Proficiency in enterprise-wide data management including data analytics, business intelligence, database administration, data integrations and data warehousing.
• Expertise with enterprise architecture, system integration, and software package/application development methodologies.
• Knowledge of networks, end user computing and help desk processes.
• Excellent project management, problem-solving, and decision-making abilities.
• Strong interpersonal communication skills across diverse teams and cultures.
• Ability to manage multiple projects and lead technical teams effectively.
• Hands-on operational approach with strategic vision.