IT Operations Manager

The Role

The IT Operations Manager will be the go-to person for keeping our technology infrastructure running and our employees supported. At Rogo, we're an in-person, fast-moving, collaborative team, and this role is essential to building the IT foundation that lets our team operate securely and at scale.

• Helpdesk & Employee Support:
  • Run our in-house helpdesk, providing fast, dedicated IT support to employees across all geographies
  • Own onboarding and offboarding IT workflows — provisioning devices, managing access, recovering hardware, and handling data at scale as headcount grows
  • Manage remote onboardings internationally, including device shipping, provisioning, and securing equipment across borders
  • Flex into customer-facing technical support as needed
• AV & Office Infrastructure:
  • Design, build out, and maintain AV setups for conference rooms, all-hands, and events
  • Lead the physical IT buildout of our new 8th floor space — networking, AV, and access control
  • Be the go-to for anything AV: troubleshooting, upgrades, and day-of support for high-visibility meetings
• Network & Security Operations:
  • Support the buildout of enterprise-grade network infrastructure for office and remote environments, including ongoing hardening and monitoring
  • Aid with endpoint security operations — laptop hardening, patching, and compliance
  • Sustain MDM operations: tracking, provisioning, and recovering laptops across geographies

What You'll Need

• 5+ years of hands-on ("hard") IT support experience
• Strong, in-depth AV experience: conference room builds, all-hands setups, and AV troubleshooting
• Experience with MDM platforms (Jamf, Intune, or similar) and identity/access tools (Okta, Google Workspace)
• Familiarity with networking devices, firewall configuration, and VPN management
• Experience coordinating global device logistics and remote provisioning

Who You Are

• You thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup.
• You are ambitious. You have fun solving problems that others think are impossible. You are curious. You find joy in learning about AI, technology, and finance.
• You are an owner. You are autonomous, self-directed, and comfortable working with ambiguity.
• You are collaborative, organized, thoughtful, and kind.