IT Operations Manager
Baltimore Country Club · Baltimore, MD · 1 wk ago
Information TechnologyFull-time
A Day in the Life
The IT Operations Manager oversees daily technology operations across both Baltimore Country Club campuses. This role is responsible for IT support, systems administration, cybersecurity, infrastructure reliability, user access, A/V systems, and technology service delivery.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field preferred (equivalent experience considered)
- 5+ years of experience in IT support, systems administration, or IT operations
- Previous leadership, project coordination, or vendor management experience preferred
- Strong knowledge of Microsoft 365, Windows environments, networking, mobile devices, Wi-Fi, and cybersecurity best practices
- Excellent troubleshooting, communication, organization, and customer service skills
- Ability to maintain confidentiality and work effectively in a hospitality environment
- Ability to travel between campuses and provide occasional after-hours support as needed
Software Packages and Providers
- Northstar
- BirchStreet/CedarCreek
- Microsoft 365
- ADP
- Qlik Sense
- Power BI
- Phone systems
- Network infrastructure
- Security systems
- Other Club technology platforms