IT Operations Lead, Corporate Technology

About the role

We’re looking for an IT Operations Lead, Corporate Technology to lead the day-to-day operation of Yuma’s corporate technology environment. You will serve as the primary owner of IT service delivery, end-user technology, SaaS administration, and Managed Service Provider (MSP) oversight while partnering closely with Security and Engineering teams. This is a hands-on operational role responsible for ensuring employees have reliable, secure, and scalable technology services while continuously improving technology operations and controls in a fast-growing organization. The individual in this role will have significant influence over how Corporate IT scales as Yuma continues to grow.

Responsibilities

• Own the delivery, reliability, and continuous improvement of corporate IT services and end-user technology.
• Serve as the primary relationship manager for Yuma’s MSP, including performance management, escalation handling, and SLA oversight.
• Own operational oversight of service requests, incidents, escalations, and user support processes.
• Manage employee onboarding, offboarding, device lifecycle management, and access provisioning processes.
• Manage software licensing, vendor renewals, and technology procurement processes.
• Administer and support business systems including identity platforms, productivity suites, collaboration tools, and SaaS applications.
• Lead implementation of corporate technology systems, upgrades, and operational improvement initiatives.
• Establish, document, and improve operational processes including incident, request, asset, and change management.
• Maintain accurate inventories of endpoints, software assets, licenses, and technology vendors.
• Partner with Security to implement, operate, and maintain security controls across endpoints, applications, and identity platforms.
• Support compliance and audit activities, including evidence collection and control operation for frameworks such as SOC 2 and ISO 27001.
• Develop operational reporting, service metrics, and dashboards to measure performance and identify improvement opportunities.
• Support business continuity, disaster recovery, and operational resilience initiatives.
• Provide hands-on troubleshooting and escalation support for critical business and technology issues.

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related field, or equivalent practical experience.
• 5+ years of experience in IT operations, corporate IT, infrastructure, or service delivery roles.
• Experience with Microsoft 365, Google Workspace, Entra ID, Okta, Jamf, Kandji, Intune, or similar enterprise platforms.
• Exposure to cloud platforms such as GCP, AWS, or Azure.
• Experience managing Managed Service Providers (MSPs) and third-party technology vendors.
• Strong understanding of identity and access management, endpoint management, and SaaS administration.
• Experience supporting cloud-first technology environments and modern productivity platforms.
• Familiarity with IT service management practices including incident, request, change, and asset management.
• Understanding of IT security best practices, especially least-privilege access principles.
• Strong organizational, project management, and vendor management skills.
• Excellent communication skills and the ability to work effectively across technical and business teams.
• Ability to balance strategic improvement initiatives with hands-on operational responsibilities.

Skills

• Experience with endpoint security tools like Zscaler, SentinelOne, or CrowdStrike.
• Experience supporting distributed or global workforces.
• Experience working in regulated, security-focused, or audit-driven environments.
• Understanding of security and compliance frameworks such as SOC 2 and/or ISO 27001.
• Prior experience in a startup or high-growth company.
• Familiarity with cryptocurrency, blockchain, AI, or infrastructure-focused businesses.