Information Technology Operations Lead

About Us

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

At SHRM, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view to develop innovative solutions to the ever-evolving world of work.

About the Role

The Information Technology Operations Lead provides operational leadership for enterprise technology services, ensuring reliable IT service delivery and effective coordination of outsourced managed service providers and internal stakeholders.

Responsibilities

• Lead day-to-day IT operations by coordinating outsourced managed service providers and internal stakeholders to ensure reliable, high-quality technology service delivery.
• Coordinate end-user computing, including hardware procurement, asset lifecycle management, software licensing, and technology inventory.
• Support enterprise business applications and infrastructure.
• Coordinate the intake, prioritization, planning, and execution of technology initiatives aligned with organizational priorities and available resources.
• Develop and manage the IT operating and capital budgets, including forecasting, expenditure monitoring, and variance analysis.
• Evaluate technology investments, vendor contracts, and service agreements.
• Develop executive dashboards and operational reports that provide visibility into service delivery, project status, financial performance, vendor performance, and key operational metrics.
• Drive continuous improvement in IT service delivery, operational efficiency, and technology governance.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent combination of education and experience.
• Seven (7) or more years of progressively responsible experience leading Information Technology operations, IT service delivery, enterprise applications, or vendor management.
• Experience managing technology budgets, vendor contracts, and operational planning.
• Experience supporting enterprise business applications or ERP systems.
• Comprehensive knowledge of Information Technology operations, IT service management (ITSM), enterprise business applications, technology governance, and compliance.

Skills

• Strong leadership, relationship-building, and collaboration skills with the ability to influence cross-functional teams, business leaders, and external partners.
• Excellent communication, problem-solving, and analytical skills.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and using office equipment.

Schedule

Hybrid schedule: 3 days in-office (Tuesday through Thursday) and 2 days remote (Monday and Friday).

Pay

$100,000 to $120,000 per year.