IT Operations & Infrastructure Administrator

About the role

The IT Operations & Infrastructure Administrator is responsible for delivering exceptional technical support while helping manage and maintain the organization’s technology infrastructure. This role serves as a key member of the IT team, providing hands-on support to end users while administering Microsoft 365, networking, endpoint management, collaboration technologies, and cybersecurity solutions.

Responsibilities

• Provide technical support for employees across office, manufacturing, and remote user environments.
• Administer and support the full Microsoft 365 enterprise ecosystem, including its core productivity, identity, device management, security, compliance, collaboration, AI, and remote support capabilities.
• Configure, deploy, and maintain laptops, desktops, mobile devices, printers, and peripheral equipment.
• Support and maintain Meraki network infrastructure including switches, wireless access points, security appliances, and VPN connectivity.
• Aid with administration and monitoring of Fortinet firewall and network security solutions.
• Assist with conference room and collaboration technologies including Microsoft Teams Rooms, Meeting Owl devices, displays, cameras, and audio systems.
• Manage user onboarding, offboarding, account provisioning, licensing, and access management.
• Maintain accurate documentation of systems, processes, and technical procedures.
• Participate in technology projects, system implementations, and continuous improvement initiatives.
• Work with vendors and service providers to troubleshoot issues and coordinate support activities.

Requirements

• 5+ years of experience in IT support, systems administration, or infrastructure support.
• Strong experience with Microsoft 365 administration and support.
• Experience supporting enterprise networking technologies, preferably Meraki.
• Experience with firewall administration, preferably Fortinet.
• Familiarity with endpoint management solutions such as Intune, NinjaOne, or similar platforms.
• Experience supporting conference room and collaboration technologies.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Values and Traits

• Independent thinker who embraces new ideas and pushes boundaries.
• Strong alignment with STARC’s core values: Team Aligned, Safety Focused, Committed, Innovative & Growth Oriented.
• Strong critical thinking and problem-solving skills to evaluate challenges and implement practical solutions.
• Goal-oriented, focused on creating great products and driving company growth.
• Superior communication skills—visual, written, and oral—capable of inspiring teams and articulating clear strategies.
• Perspective-driven, balancing business, customer, and employee goals while fostering a positive, inspiring work environment.