IT Operations Engineer II

About the role

The IT Operations Engineer II is responsible for administering and supporting Microsoft technologies, developing and executing technical designs, and managing hybrid identity environments.

Responsibilities

• Administer and support Microsoft technologies, including Microsoft 365, Active Directory, Entra ID (Azure AD), and Windows Server.
• Manage hybrid identity environments, including directory synchronization, authentication, and access management.
• Support Microsoft 365 services (Exchange Online, SharePoint Online, Teams).
• Manage endpoint devices using Microsoft Intune or equivalent tools.
• Utilize PowerShell scripting and automation to improve efficiency and consistency.
• Integrate Microsoft cloud services with on-premises infrastructure.
• Support identity security best practices, including MFA, conditional access, and privileged access controls.
• Develop and execute technical designs, system specifications, and infrastructure architecture.
• Design scalable and reliable solutions supporting multi-site operations.
• Evaluate emerging technologies and recommend solutions aligned with organizational goals.
• Conduct system testing, pilot deployments, and technology evaluations.
• Maintain architecture documentation, diagrams, and technical standards.

Requirements

• 5+ years of experience in IT infrastructure engineering, systems administration, and technical operations.
• 5+ years of experience in M365, Windows Server, and Active Directory/Entra ID.
• 3+ years of experience supporting hybrid (cloud and on-premises) environments.
• Strong communication skills with both technical and non-technical stakeholders.
• Ability to manage multiple priorities with strong attention to detail.

Qualifications

• Knowledge of Microsoft Technologies: Microsoft 365 (Exchange Online, SharePoint, Teams), Active Directory and Entra ID (Azure AD), Windows Server administration, PowerShell scripting and automation, hybrid identity and authentication systems.
• Infrastructure & Networking: LAN/WAN, routing, switching, VLANs, DNS, DHCP, virtualization (VMware, Hyper-V), storage and backup systems, system monitoring and diagnostics, infrastructure documentation and architecture design.