IT Operations Engineer I - Irvine, CA

This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

About the role

The IT Operations Engineer I supports the stable operation of the operational region’s network and end user devices. This includes assisting in planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links. The role also involves diagnosing, resolving, and documenting hardware, software, and network issues, as well as providing end user training and support.

Responsibilities

• Collaborate with IT staff to create optimal network design topologies and configurations
• Assist in the development and implementation of policies for end user devices such as desktop, laptop, and mobile
• Respond to emergency network outages in accordance with business continuity and disaster recovery plans
• Prepare and ensure accuracy of documentation, procedures, manuals, and checklists for network installations, including data, voice, and video systems
• Support development and implementation of networking projects and new technology initiatives
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
• Evaluate and recommend for purchase networking hardware and software products
• Maintain up-to-date knowledge of networking contracts and supervise contract-based installations
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products
• Assist Tier 1 Service Desk to work with end users in escalation of IT issues in the IT ticketing system
• Maintain servers, security solutions, and all network and hardware equipment
• Monitor and test network performance and provide network performance statistics and reports
• Receive and respond to incoming calls, SMS, and/or e-mails regarding network connectivity problems
• Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users
• Recommend and implement corrective hardware and/or software solutions, including off-site repair
• Maintain proper end user configuration, IT hardware inventory, licensing, and PC/end user onboarding and offboarding of all IT equipment including PC setup, troubleshooting, and security controls

Requirements

• High School/GED (minimum education required)
• College diploma or university degree in computer science or related IT field, and/or 2+ years equivalent work experience
• Hands-on technical knowledge of network systems, protocols, and standards such as Ethernet, Token ring, LAN, WAN, frame relay, xDSL, TCP/IP, ATM, T1, 802.11x, and so on
• Working knowledge and experience with Microsoft Active Directory Services, Windows Server OS, Office 365, and VMware
• Some knowledge of network management and analysis tools and Cisco technologies like AMP, Umbrella, NAM, AnyConnect
• Experience working in a switched and routed environment
• Hardware, software, and network connection troubleshooting experience
• Knowledge of anti-virus software, firewalls, intrusion detection systems, and other network security measures
• Knowledge of data privacy practices and data security
• Construction industry software knowledge in products such as Autodesk-BIM Modeling, scheduling tools Asta & Oracle P6, Bluebeam PDF, Onscreen Takeoff (a plus)
• Good working knowledge of Microsoft software including SharePoint, Azure, Exchange, Intune, Teams
• Telephony knowledge of Poly, Crestron, and AMX room AV systems (a plus)
• Strong written and oral communication skills
• Strong interpersonal skills
• Ability to conduct research into networking issues and products as required
• Ability to present ideas in user-friendly language
• Self-motivated and directed
• Keen attention to detail
• Analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment

Physical Requirements

• Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently
• Periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type
• Occasionally move about inside the office to access file cabinets, office machinery, boxes, cabinets, etc.
• Constantly operate a computer and other office machinery (calculator, copy machine, phone, computer printer)
• Frequently communicate with employees and external stakeholders regarding office administration topics
• Constantly compute, analyze, and conceptualize mathematical calculations and formulas
• Constantly read written communications and view email submissions
• Regularly sit in a stationary position in front of a computer screen
• Visual acuity and ability to operate a vehicle as certified and appropriate
• Rarely exposed to high and low temperatures
• Rarely exposed to noisy environments and outdoor elements such as precipitation and wind

Pay

Annual Base Salary Range: $74,100.00 - $81,900.00 USD

Cost-of-Living Adjustment (COLA): $19,200.00 USD (Southern California only)