IT Operations Engineer I

About Hensel Phelps At Hensel Phelps, we don’t just build projects—we build careers, communities, and a culture of excellence. As an employee-owned company, every person here plays a vital role in shaping our success and future. Guided by our core values of Ownership, Integrity, Builder mindset, Diversity, and Community, we combine cutting-edge technology with hands-on expertise to deliver landmark projects across the nation. When you join Hensel Phelps, you join a team that values your growth, empowers your ideas, and invests in your journey. Together, we create an environment where innovation thrives, safety is paramount, and every individual has the opportunity to make a lasting impact. Job Description The IT Operations Engineer I role is to support the stable operation of the operational region’s network and end user devices. This includes assisting in planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links. IT Operations Engineer I’s/ will also diagnose, resolve, and document all hardware, software, and network issues, and provide end user training and support where required. Key Responsibilities Collaborate with IT staff to create optimal network design topologies and configurationsAssist in the development and implementation of policies for end user devices such as: desktop, laptop and mobileRespond to emergency network outages in accordance with business continuity and disaster recovery plansPrepare and ensure accuracy of documentation, procedures, manuals, and checklists, for network installations, including data, voice, and video systemsSupport development and implementation of networking projects and new technology initiativesConduct research on network products, services, protocols, and standards in support of network procurement and development effortsEvaluate and recommend for purchase networking hardware and software productsMaintain up-to-date knowledge of networking contracts and supervise contract-based installationsInstall, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software productsAssist Tier 1 Service Desk to work with end users in escalation of IT issues in the IT ticketing systemMaintain servers, , security solutions, and all network and hardware equipmentMonitor and test network performance and provide network performance statistics and reportsReceive and respond to incoming calls, SMS, and/or e-mails regarding network connectivity problemsPerform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end usersRecommend and implement corrective hardware and/or software solutions, including off-site repairMaintain proper end user configuration, IT hardware inventory, licensing, and PC/end user onboarding and offboarding of all IT equipment including PC setup, troubleshooting, and security controls. Qualifications Hands-on technical knowledge of network systems, protocols, and standards such as Ethernet, Token ring, LAN, WAN, frame relay, xDSL, TCP/IP, ATM, T1, 802.11x, and so onWorking knowledge and experience with Microsoft Active Directory Services, Windows Server OS, Office 365, and VMware Some knowledge of network management and analysis tools and Cisco technologies like AMP, Umbrella, NAM, AnyConnectExperience working in a switched and routed environmentHardware, software, and network connection troubleshooting experienceKnowledge of anti-virus software, firewalls, intrusion detection systems, and other network security measuresKnowledge of data privacy practices and data securityConstruction industry software knowledge in products such as, Autodesk-BIM Modeling, scheduling tools Asta & Oracle P6, Bluebeam PDF, Onscreen Takeoff a plus Good working knowledge of Microsoft software including SharePoint, Azure, Exchange, Intune, Teams Telephony knowledge of Poly, Crestron, and AMX room AV systems a plusStrong written and oral communication skillsStrong interpersonal skillsAbility to conduct research into networking issues and products as requiredAbility to present ideas in user-friendly languageSelf-motivated and directedKeen attention to detailAnalytical and problem-solving abilitiesAbility to effectively prioritize and execute tasks in a high-pressure environmentStrong customer service orientationExperience working in a team-oriented, collaborative environment.Valid Drivers Licence Physical Requirements Light Work. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and office activity.Walking - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, boxes, cabinets, etc.Constantly operates a computer and other office machinery, such as a calculator, copy machine, phone, computer, and computer printer.The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office administration.Constantly computes, analyzes, and conceptualizes mathematical calculations and formulas.Constantly reads written communications and views email submissions.The person in this position regularly sits in a stationary position in front of a computer screen.Visual acuity and ability to operate a vehicle as certified and appropriate.Rarely exposed to high and low temperatures Rarely exposed to noisy environments and outdoor elements such as precipitation and wind. Education College diploma or university degree in the field of computer science or related degree in IT and/or 2+ years equivalent work experienceCertifications in ITIL preferred Compensation Data (Colorado Only) Annual Base Salary Range: $74,100.00 - $81,900.00 USD Benefits Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, health savings account (HSA) (HSA not available in Hawaii), and our employee assistance program (EAP). It also is eligible for employee paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result, salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan, subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further, salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps’ policies. Based on position location, a cost of living adjustment (COLA) may also be included (subject to periodic review and adjustment). Equal Opportunity Employer Statement Hensel Phelps is an equal opportunity employer. Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)