IT Operations Center - 3rd Shift

Seeking a customer-focused IT professional to provide after-hours support for network and system-related issues. This role handles incoming technical requests, monitors alerts, creates and updates tickets, escalates incidents when needed, and helps ensure services remain available.

This role is onsite and cannot support c2c candidates.

Responsibilities

• Respond to support calls and technical inquiries
• Monitor systems and investigate alerts
• Document incidents and maintain ticket accuracy
• Escalate critical issues to appropriate teams
• Communicate status updates during service disruptions
• Maintain operational documentation and procedures

Qualifications

• Strong customer service and communication skills
• Experience with troubleshooting and ticketing systems
• Ability to follow documented processes
• Strong attention to detail and organizational skills
• Comfortable working independently in a fast-paced environment

Preferred

• Help Desk, Service Desk, Call Center, NOC, or IT Support experience
• Experience with ServiceNow or similar ticketing tools

Skills

Troubleshooting, Incident Management, Customer Support, ServiceNow, Documentation, Escalation, Problem Solving, Communication

Level

Entry-Level IT Support / Operations Support Technician

Job Type & Location

This is a Contract position based out of Harrisburg, PA.

Pay And Benefits

The pay range for this position is $15.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harrisburg, PA.

Application Deadline

This position is anticipated to close on Sep 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.