IT Operations and Endpoint Specialist

About the role

The IT Operations and Endpoint Specialist will provide Tier 1 and Tier 2 help desk support, manage incidents and service requests, troubleshoot hardware, software, and mobile device issues, and support various technology projects and business software implementations.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support for Blach employees across office, field, jobsite, and remote environments
• Troubleshoot hardware, software, mobile device, printer/copier, network connectivity, and business application issues
• Manage incidents and service requests through Freshdesk in alignment with established SLAs, escalation procedures, and response standards
• Support implementation, configuration, and ongoing administration of Microsoft Intune for modern endpoint management
• Own and maintain accurate IT asset inventory, including tracking device assignments, warranty status, refresh cycles, and available stock
• Coordinate workforce onboarding and offboarding, including account setup, device provisioning, application access, and data/access recovery
• Support Microsoft 365 and Exchange Online administration, including user accounts, licensing, groups, mailboxes, and tenant settings
• Support Microsoft Entra ID/Azure Active Directory user administration, group assignments, and access management
• Support technology provisioning for remote jobsites and field teams, including connectivity, endpoints, and collaboration tools
• Lead or coordinate IT projects and business software implementations from requirements gathering through go-live and post-launch support
• Translate operational needs into practical, secure, and supportable technology solutions
• Support business platforms including CMiC, Egnyte, ManageEngine, Autodesk Construction Cloud, Verkada, Palo Alto Networks, and Zoom
• Support Blach's adoption of AI tools — including Microsoft Copilot and Anthropic Claude — and help users apply them responsibly and effectively
• Create and maintain SOPs, runbooks, knowledge base articles, and process documentation for repeatable IT procedures
• Identify recurring issues and recommend process, training, automation, or platform improvements

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field preferred; equivalent combinations of experience and certifications will be considered
• 3+ years of progressive IT support, endpoint management, or systems administration experience, preferably in a mid-sized company environment (150–500 users)
• Proven ability to balance structured project work with daily support demands in a fast-paced environment
• Hands-on experience with Windows, macOS, iPads, mobile devices, and common business peripherals and applications
• Familiarity with Microsoft 365 and Exchange Online administration
• Familiarity with Microsoft Intune, endpoint management, device compliance, and application deployment practices
• Familiarity with Microsoft Entra ID/Azure Active Directory, user administration, groups, and access management
• Experience with help desk ticketing systems, IT asset management, user onboarding/offboarding, and SOP development
• Familiarity with SaaS administration, basic networking, identity management, SSO, and SCIM concepts
• Strong communicator with the ability to explain technical topics clearly to both technical and non-technical audiences
• Highly organized, detail-oriented, and capable of managing multiple priorities
• Service-minded, professional, and motivated by helping others succeed; strong follow-through and ownership mindset
• Prior experience in construction, AEC, or other project-based industries a plus
• Familiarity with AI productivity tools such as Microsoft Copilot, Anthropic Claude, or ChatGPT a plus
• CompTIA A+, Network+, Microsoft, or ITIL v4 certifications desirable

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field preferred; equivalent combinations of experience and certifications will be considered
• 3+ years of progressive IT support, endpoint management, or systems administration experience, preferably in a mid-sized company environment (150–500 users)
• Proven ability to balance structured project work with daily support demands in a fast-paced environment
• Hands-on experience with Windows, macOS, iPads, mobile devices, and common business peripherals and applications
• Familiarity with Microsoft 365 and Exchange Online administration
• Familiarity with Microsoft Intune, endpoint management, device compliance, and application deployment practices
• Familiarity with Microsoft Entra ID/Azure Active Directory, user administration, groups, and access management
• Experience with help desk ticketing systems, IT asset management, user onboarding/offboarding, and SOP development
• Familiarity with SaaS administration, basic networking, identity management, SSO, and SCIM concepts
• Strong communicator with the ability to explain technical topics clearly to both technical and non-technical audiences
• Highly organized, detail-oriented, and capable of managing multiple priorities
• Service-minded, professional, and motivated by helping others succeed; strong follow-through and ownership mindset
• Prior experience in construction, AEC, or other project-based industries a plus
• Familiarity with AI productivity tools such as Microsoft Copilot, Anthropic Claude, or ChatGPT a plus
• CompTIA A+, Network+, Microsoft, or ITIL v4 certifications desirable

Skills

• Hands-on experience with Windows, macOS, iPads, mobile devices, and common business peripherals and applications
• Familiarity with Microsoft 365 and Exchange Online administration
• Familiarity with Microsoft Intune, endpoint management, device compliance, and application deployment practices
• Familiarity with Microsoft Entra ID/Azure Active Directory, user administration, groups, and access management
• Experience with help desk ticketing systems, IT asset management, user onboarding/offboarding, and SOP development
• Familiarity with SaaS administration, basic networking, identity management, SSO, and SCIM concepts
• Strong communicator with the ability to explain technical topics clearly to both technical and non-technical audiences
• Highly organized, detail-oriented, and capable of managing multiple priorities
• Service-minded, professional, and motivated by helping others succeed; strong follow-through and ownership mindset
• Prior experience in construction, AEC, or other project-based industries a plus
• Familiarity with AI productivity tools such as Microsoft Copilot, Anthropic Claude, or ChatGPT a plus
• CompTIA A+, Network+, Microsoft, or ITIL v4 certifications desirable

Benefits

Blach Construction offers an outstanding benefits package, including a highly competitive base salary, an initial three weeks of paid vacation (growing to four weeks after five years of service), holidays, and sick leave. Comprehensive medical, dental, and vision coverage, 401(k) plan with company match, Employee Stop Ownership Program (ESOP), long-term disability insurance, cash bonuses based on performance, professional development, education assistance, credit union membership, annual wellness stipend, professional affiliations, and many other benefits.

Pay

Blach Construction offers a highly competitive base salary.

Schedule

This role is full-time, regular business hours, and non-exempt.