IT Operations Analyst III

Under the supervision and direction of the Core team IT Supervisor, this position will be responsible for advanced problem resolution, installation, and maintenance of enterprise-wide switches, routers, wireless, and firewalls. Additional responsibilities include planning, design, development, optimization, documentation, and performance of the Statewide Wide Area Network.

Responsibilities

• Provide technical support at a senior level for Core Firewall, Routers, Wireless, and Switch configuration and maintenance.
• Provide technical support at a senior level for installation, operation, troubleshooting, and repair of network hardware.
• Coordinate multiple networking projects across multiple agencies at any given time, including installation and decommissioning.
• Evaluate network systems and determine the need for patches, upgrades, and analyze future technical needs.
• Develop and maintain procedures and processes, create documentation, and assist clients and other information technology employees.
• Train new hires and provide ongoing guidance to fellow analysts.
• Other duties as assigned and within the scope of the classification.

Requirements

• Associate’s or other similar two-year technical degree in computer engineering/science, communications/electronic equipment, or related discipline of study AND three to five years of work experience in strategic work planning, installation, maintenance, and upgrade of equipment and components of a large communications network, as well as performing analysis of network/electronics equipment and preparing related technical recommendations.
• Three additional years of applicable work experience can be substituted for a degree.
• Any equivalent combination of education and experience will be considered.
• This position requires travel. A valid driver’s license or another form of reliable transportation is required.
• Regular and reliable attendance is required.

Preferred Qualifications

• Extensive knowledge of information technology theory, principles, and practices.
• Working knowledge of enterprise network devices.
• Network certifications are desired.
• Knowledge of Wireless Firewalls, Switching, and/or Routing on an enterprise scale.

Skills

• Installing and configuring network equipment.
• Implementing disaster recovery plans.
• Knowledge of information technology theory, principles, and practices.
• Working knowledge of computer hardware, software, local and wide area network systems.
• Knowledge of client/server network protocols and Internet/Intranet applications.
• Extensive knowledge of troubleshooting data networks and troubleshooting tools.
• Skill in delivering responsive, quality customer service.
• Ability to write clear and concise documentation of systems and procedures.
• Ability to successfully coordinate multiple projects across an enterprise network.
• Ability to read, understand, and apply information from technical manuals.

Benefits

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer-paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and development based on your career aspirations

Pay

$36.111 per hour