IT Operations & Digital Systems Intern

Louisville, KY Preferred

About the Company

Since 1945, EBONY has celebrated and chronicled Black excellence and leadership worldwide. In January 2021, the iconic brand was relaunched under new ownership as EBONY Media Group, a diversified multi-platform media company. This is an exciting chapter for the beloved brand, and we are looking for talented, enthusiastic candidates to join our close-knit, highly collaborative team. We’re calling all innovators and creators who want to be part of the legacy by helping shape EBONY’s future!

About the Role

IT Operations & Digital Systems Intern to support internal technology, content systems, and digital workflows. This role’s first major assignment will be helping organize and migrate digital assets into EBONY’s digital asset management platform. As the selected candidate gains experience, the position will expand into broader IT operations, internal software support, technical documentation, user support, system testing, and process improvement.

Responsibilities

Initial Focus: Digital Systems and Asset Operations

• Support the migration of digital assets into EBONY’s digital asset management system.
• Organize files and apply consistent naming and metadata standards.
• Review uploads for accuracy, quality, duplicates, and missing information.
• Maintain project records and document repeatable processes.
• Help improve the speed and accuracy of asset processing.
• Explore approved scripts, bulk tools, or automation methods when appropriate.

Secondary Focus: Internal Platform Support

• Build and configure templates in EBONY’s custom social media tool.
• Test templates with different images, headlines, and content types.
• Identify bugs, layout issues, and workflow problems.
• Document how templates are created and maintained.
• Assist with testing new platform features and updates.

Long-Term Focus: IT Operations

• Support basic employee technology requests.
• Assist with device setup and equipment inventory.
• Help manage routine Microsoft 365 and user account tasks.
• Create and update IT documentation.
• Test websites, internal tools, and software changes.
• Assist with data cleanup, reporting, and system audits.
• Support basic security and compliance processes.
• Create scripts or automations for repetitive internal tasks.
• Research technology solutions and document recommendations.

Qualifications

Candidates are not expected to have experience in every area. Helpful skills include:

• Familiarity with Frontify or another digital asset management or content management system.
• Experience with Microsoft 365, especially Teams, OneDrive, SharePoint, Outlook, and Excel.
• Basic knowledge of Power Automate, Python, PowerShell, JavaScript, or another automation or scripting tool.
• Experience organizing files, cleaning spreadsheet data, and working with CSV files.
• Understanding of metadata, tagging, file naming, and folder structures.
• Familiarity with common image, video, and document formats.
• Basic knowledge of image dimensions, resolution, compression, and file size.
• Ability to document technical processes clearly.
• Basic troubleshooting skills for computers, browsers, and business applications.
• Experience with Intune and Entra ID is a plus but not required.

Skills That Matter Most

EBONY will place the greatest value on:

• Attention to detail.
• Strong organization.
• Technical curiosity.
• Dependability.
• Clear communication.
• Ability to learn new systems quickly.
• Comfort working with repetitive tasks and large amounts of digital content.
• Interest in improving processes through technology and automation.