IT Operations Administrator

This is a Fully Remote Job About Our Client:The organization operates in the clinical AI space, focusing on automating the treatment of chronic diseases. It addresses the challenge of managing routine, high-volume chronic care tasks by providing Clinical Intelligence that monitors patients, identifies risks, and coordinates actions, thereby allowing clinicians to focus on critical decisions. The program partners with over 20 leading health systems, integrates deeply with electronic medical records, supports a dedicated medical group, and serves a population exceeding 100,000 patients. It has received recognition from TIME as a Top 100 HealthTech Company and from LinkedIn as a Top Startup. About the Opportunity:The IT OPERATIONS ADMINISTRATOR role is essential for scaling IT operations and delivering employee technology support across a distributed remote workforce. This position ensures effective endpoint management, identity and access control, SaaS administration, and manages employee onboarding and offboarding. The role independently handles complex technical issues and drives operational improvements, leveraging automation and AI-assisted tools to enhance efficiency, reliability, and security. Responsibilities:Provide technology support across multiple platforms, troubleshooting complex issues and participating in an on-call rotation for urgent matters.Manage the technology lifecycle of employees, including onboarding, role changes, leaves, and offboarding, coordinating account access and device logistics.Administer endpoints via MDM platforms, handling software deployments, updates, compliance, and device health.Oversee administration and operational health of SaaS platforms such as Okta, Google Workspace, Slack, and Zoom, managing configurations, provisioning, and integrations.Maintain accurate inventories of devices and applications, conduct access reviews, and enforce least-privilege access.Develop, test, document, and maintain scripts and workflow automations using administrative and AI-assisted tools, ensuring monitoring and failure handling.Identify recurring issues and lead improvements from investigation through deployment, collaborating with various teams and maintaining runbooks and guidance. Requirements:Minimum 5 years of experience in IT operations, systems administration, endpoint management, or technical support.Hands-on expertise with macOS and iOS/iPadOS support and endpoint administration via platforms like Iru/Kandji or Jamf.Experience administering Okta, Google Workspace, and other SaaS applications, including SSO and access lifecycle management.Proven ability to implement IT system or workflow improvements independently, with sound judgment on escalation.Skills in scripting or workflow automation, familiarity with Bash, Python, GAM, or APIs preferred.Strong communication skills and experience supporting a distributed remote workforce.Experience using AI-assisted tools to enhance IT workflows with proper validation and data sensitivity awareness. Pay Range and Compensation Package:The base salary range for this role typically is between $110,000 and $130,000, depending on experience, skills, seniority, and business needs.Eligibility for equity as part of the total compensation package.Actual compensation may vary by location. Benefits & Perks:Medical insurance, dental insurance, and vision insurancePaid time off401(k) plan with matchingPaid parental leaveFully remote work arrangementHome office stipend Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.