IT On-Site Support Technician

About Essity Essity is currently searching for an IT On-Site Support Technician. This position will be based out of our Barton location. About The Role This role will provide basic IT support to customers following defined Service Management procedures. Responsibilities will include acting as main point of contact for troubleshooting network issues, software issues, and equipment issues. Must be located in Barton, AL. We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. What You Will Do Installation and replacing end user IT workplace equipment (pc’s, smartphones, printers, collaboration tools)Support managing local servers and networks in collaboration with global IT teamsProcessing and taking ownership of tickets from customersAdministration of IT assets (hard- and software)Training and education of users in relation to IT workplace and collaboration toolsProject Management as well as Vendor ManagementContributing to improvement of IT services and knowledge databasesSupporting local applications (where applicable and in line with global policies)Following (internal and external) audit requirements Who You Are Formal education in computer science, business or related field, professional experience, or combination of education and experience/certifications to effectively execute duties upon hireTwo - Five (2-5) years desktop experience in Information TechnologySolid understanding of Microsoft Windows Operating Systems and Microsoft OfficeUnderstanding of ITIL best practices preferredRequires sound working knowledge in personal computing environmentDesire to provide the highest levels of service to customersAbove average communication skills, verbal and writtenGreat interpersonal skillsGood problem solving, decision making, resolution, and organizational skillsAbility to lift up to 50 poundsOccasional after hours and on-call support requiredTravel: Ability to travel between local sites daily and some domestic locations, if necessary. What We Can Offer You At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Compensation and Benefits: Competitive annual salary + annual incentive bonus + benefits Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience. Along with competitive pay you will be eligible for the following benefits: United Healthcare PPO / EyeMed Vision Insurance / Delta Dental InsuranceWellness program provided through RallyHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match and annual employer base contributionCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramPTO offering with Paid HolidaysVoluntary benefits to include: critical illness, hospital indemnity, and accident insuranceEmployee discounts programScholarship program for children of Essity employees. Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Competitive Total Rewards Additional Information The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact EssityHRNorthAmerica@essity.com Together, we are improving lives, every day Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. Application End Date: Job Requisition ID: Essity265469