It Network Specialist
About the role
We are seeking a versatile IT Network Specialist to provide on-campus networking, telecommunications, field-audit, and customer-support services. This position will support phone installations, voice and network troubleshooting, network-port activation, campus moves, construction projects, room and data-port audits, and technical documentation. This team supports a variety of tools across campus, including digital signage as well. This is not a network infrastructure admin. Managing the network hardware and software (Cisco route/switch, LAN/WAN) is a separate team's responsibility. The ideal candidate has strong foundational networking knowledge, understands how voice and data technologies work together, and is comfortable shifting between technical troubleshooting and hands-on field assignments. This is an on-campus, field-based role requiring regular travel between classrooms, offices, residence halls, construction areas, and other facilities. Application deadline: Oct 23, 2026.
Responsibilities
- Install and support phones and related telecommunications equipment.
- Troubleshoot voice, telephone, and connectivity issues.
- Coordinate with Network Services and the Network Operations Center.
- Facilitate network-port activation for moves, renovations, and new construction.
- Install patch cables and complete related field tasks.
- Conduct physical audits of classrooms, offices, suites, residence halls, and other campus spaces.
- Compare physical room layouts and network ports with blueprints, maps, and as-built documentation.
- Mark up plans electronically using an iPad or similar device.
- Help maintain accurate room, circuit, and data-port records.
- Perform data entry using internal systems and common productivity tools.
- Support building openings, campus moves, renovation projects, and network-readiness activities.
- Provide customer support and basic troubleshooting for digital signage.
- Deliver a high level of service to university departments, faculty, staff, and other customers.
Skills
- Network
- Telephony
- Documentation
- Customer service
- Blueprints
- Communications
- Technical support
- Network design
- Operational support
- Hardware configuration
- Technical analysis
- Vendor management
- RingCentral
Qualifications
- Prior hands-on experience supporting networking, telecommunications, phones, or voice technologies.
- Experience with RingCentral or another enterprise telephony platform.
- Familiarity with network switches and port-activation processes.
- Experience reading construction drawings, blueprints, or as-built documentation.
- Experience conducting physical technology, facility, room, or network-port audits.
- Proficiency with Microsoft Excel, Microsoft Teams, and general data entry.
- Experience supporting a campus, manufacturing plant, hospital, corporate facility, or other large multi-building environment.
- Ability to learn new technology, processes, buildings, and internal systems quickly.
Pay and Benefits
Pay: $25.00 - $31.25/hr.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transport