IT Network Infrastructure Engineer Lead

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in exceptional physicians, nurses, staff, and advanced technology. Accredited by the DNV, Capital Health includes two hospitals, an outpatient center, a satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group comprises over 600 physicians and providers offering care throughout the region.

About the Role

Serves as the network technical leader supporting enterprise network solution design and implementation. Implements technical projects and modifications to support continued business computing and network operations. Develops and oversees project plans, including implementation timeframes, resource estimates, cost estimates, and cost/benefit analyses. The IT Network Engineer Lead should be a well-rounded and experienced networking professional with strong knowledge of enterprise network technologies.

Responsibilities

• Supports enterprise network design and implementation.
• Resolves network problems effectively and efficiently, ensuring minimal disruptions and downtime of network services.
• Conducts installation, integration, configuration, and initial operation of enterprise network hardware and technologies to support business unit goals.
• Ensures new hardware and/or software is installed, pre-configured, and tested in test environments and pilot locations prior to production rollout.
• Implements technical modifications and creates related documentation to support continued network operations.
• Provides thorough analysis, timely resolution, and follow-up to problem issues, assigned tasks, and requests for project-related technical specifications.
• Assists in the design, testing, deployment, maintenance, and support of network systems throughout the organization’s integrated, multi-facility health system.
• Assists in the identification, evaluation, and testing of potential new network hardware, software, tools, and technologies; makes recommendations for purchase.
• Conducts preventive maintenance of current network systems and recommends optimizations.
• Evaluates network systems for signs of compromise, vulnerabilities, and performance issues; takes appropriate actions based on industry best practices.
• Leads and participates in new site set-ups, department/office/building moves, network upgrades, and hardware replacements.
• Configures, maintains, and troubleshoots enterprise routing, switching, wireless, VLANs, WAN connectivity, SD-WAN, VPN, firewalls, network access, and related technologies.
• Assists with maintaining network availability, redundancy, performance, and resiliency across enterprise locations.
• Monitors network performance and availability using enterprise network management and monitoring tools; identifies capacity, performance, and connectivity issues and recommends improvements.
• Accommodates project schedules and resolves support issues as needed.
• Participates as an active, contributing member of project teams; ensures tasks and projects are completed successfully and timely.
• Develops and maintains proficient use of project management software tools.
• Documents all problem-solving measures to allow other team members to resolve recurring problems effectively and efficiently.
• Escalates problems in a timely manner to the Manager, on-call/management staff, telecommunications carriers, and vendors as necessary.
• Communicates effectively and follows up on the status of problems and projects; participates in regular staff meetings and assigned team/project meetings.
• Performs administrative responsibilities necessary to comply with organizational and departmental policies, procedures, and standards.
• Assists with developing documentation for planned network implementations and upgrades, including technical specifications, network diagrams, work plans, test plans, implementation schedules, and back-out/recovery plans.
• Assists in the training and mentoring of existing and new employees, including developing training materials and conducting training sessions.
• Provides insight to help Network Engineers resolve complex problems and assists with new network technologies, systems, or upgrades.
• Documents policies, procedures, standards, and methodologies for the proper use and maintenance of network hardware, software, configurations, and protocols.
• Maintains accurate network diagrams and technical documentation.
• Ensures all work complies with licensing requirements, legal requirements, and industry standards.
• Performs other duties as assigned.

Requirements

• Associate’s degree with required experience; Bachelor's degree preferred.
• Seven years of experience working with enterprise network technologies required in lieu of Bachelor's degree.
• Excellent IT problem-solving skills, strong communication, project implementation, and leadership skills.
• Experience in enterprise LAN/WAN, routing and switching, wireless networking, VLANs, TCP/IP, DNS, DHCP, VPN, network security, firewalls, network monitoring, SD-WAN, QoS, and network troubleshooting preferred.
• Previous experience with enterprise routing and switching, wireless technologies, firewalls, VPNs, SD-WAN, network monitoring, and management tools.
• Experience with Cisco networking technologies and enterprise network design; Cisco certifications such as CCNA or CCNP are a plus.
• Previous experience overseeing, implementing, and managing network hardware and connectivity in a large heterogeneous, multi-site network environment.
• Strong teamwork abilities; ability to handle multiple tasks simultaneously.
• Experience with IT projects from inception to completion, working independently or with a larger team.

Skills

• Enterprise LAN/WAN, routing and switching, wireless networking, VLANs, TCP/IP, DNS, DHCP, VPN, network security, firewalls, network monitoring, SD-WAN, QoS, and network troubleshooting.
• Cisco networking technologies and enterprise network design.
• Project management and leadership.
• Strong communication and problem-solving.

Pay

The listed pay range reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Pay Range: $97,947.20 - $127,982.40.

Schedule

Scheduled Weekly Hours: 40

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA) – Healthcare and Dependent Care
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & AD&D Insurance
• Disability Benefits – Long Term Disability (LTD) and Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit and Parking
• Supplemental Life Insurance (Voluntary Life, Spouse Voluntary Life, Employee Voluntary Life, Child)
• Voluntary Legal Services
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program

Physical Demands and Work Environment

Frequent physical demands include: Sitting, Keyboard use/repetitive motion.

Occasional physical demands include: Standing, Walking, Carry objects, Push/Pull, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl, Wrist position deviation, Pinching/fine motor activities.

Lifting: Floor to Waist up to 75 lbs; Waist Level and Above up to 75 lbs.

Sensory Requirements include: Accurate Near Vision, Color Discrimination, Moderate Depth Perception, Moderate Hearing.

Anticipated Occupational Exposure Risks Include: Dust/Particulate Matter.