IT - Network Engineer II

Location: Raleigh, NC (onsite with hybrid schedule – reporting to the office 4 days a week). Schedule: Monday‑Friday 9 am‑6 pm ET, with occasional on‑call rotation and after‑hours work.

Responsibilities

• Troubleshoot and resolve LAN and Wi‑Fi connectivity issues, including switches, routers, and cabling.
• Resolve trouble tickets generated through ServiceNow.
• Document troubleshooting steps and solutions for future reference.
• Assist Tier 1 support in diagnosing and resolving LAN‑related problems.
• Provide Tier 2 support for LAN‑related incidents and service requests escalated from Tier 1.
• Collaborate with Tier 3 LAN Engineers for complex issue resolution.
• Perform duties in support of the mission as directed by US Government Client Management.
• Typically perform all functional duties independently.
• Manage multiple projects, meet deadlines, and prioritize/manage own workload.

Education Requirements

• Minimum 3–7 years of relevant experience.
• A degree from an accredited college/university in the applicable field is preferred.
• Four additional years of relevant experience may substitute for a degree; if the degree is not in the applicable field, an additional four years of related experience is required.
• Special credentials (licenses and/or certifications) may be required at the Task Order level on a case‑specific basis.

Qualifications

• Minimum of 3 years of applicable network experience and support.
• Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
• Strong troubleshooting and analytical skills for Layer 1 and Layer 2.
• Understanding of LAN security standards and methodologies.
• Proven experience with LAN networking and wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.
• Experience with ServiceNow or other ticketing systems.
• Proficient with MS Office Suite, especially Excel and Teams.
• Excellent written and verbal communication skills.
• Strong communication and interpersonal skills with a team mindset.
• Ability to work independently and thrive in a fast‑paced, rapidly changing environment.
• Commitment to continuous learning and staying up‑to‑date with LAN engineering trends and technologies.
• Preferred: Cisco or other applicable networking certifications.
• Must be able to obtain a Position of Public Trust clearance.
• US citizen or permanent resident (Green Card holder) required.
• Must not have traveled outside the US for a combined total of 6 months or more in the last 5 years and must have resided in the US for the last 5 years.

Schedule

Monday‑Friday, 9 am‑6 pm ET with occasional on‑call rotation and after‑hours work. Hybrid arrangement: on‑site 4 days per week, with potential future changes.