IT Network and Telecommunications - Journey (Vancouver)

About the role

This position supports the mission by managing all the technical needs of DCY's Institutions and community facility IT needs within the Department of Children Youth and Family Divisions. Utilizes knowledge of the agency's mission and standards to deliver expert-level technical planning, consultation, and direction for critical DCYF services and technology initiatives. Collaborates with other IT Area Technical Managers and DCYF senior technicians, to ensure technical plans, decisions, and implementation of technology solutions are consistent across DCYF.

Responsibilities

• Configure, monitor, and troubleshoot all DCYF Local Area Networks and related network equipment.
• Collaborate with IT security for any system breach, malware, or virus notification.
• Ensures all security requirements are followed in field operations.
• Implements off-site disaster recovery and business resumption requirements for Field Offices.
• Prevents unauthorized network access by monitoring for rogue wireless networks, unauthorized equipment, and managing network account access.
• Serves as the primary technical consultant and advisor to senior management and provides desktop and server support for sites assigned.
• Provides general assistance and support for all other DCYF facilities and county juvenile courts that utilize DCYF Case management applications.
• Troubleshoots, diagnoses, and resolves connectivity and sound issues for Video Conference sessions.
• Affords support including on-site support for troubleshooting hardware and/or software setup, conflicts, network issues and difficulties for other DCYF offices statewide as needed.
• Enables ActiveSync for user through Active directory and Exchange account.
• Collaborates with purchasing department to coordinate and request telephony hardware.
• Configures mobile device with MOM (mobile device management, e.g., Maas360) with users DCYF credentials.
• Verifies and configures Wi-Fi connectivity, hotspot and Wi-Fi calling features.
• Images, installs, configures, and updates Bias, operating system software, applications and hardware on all client computers.
• Analyzes, diagnoses, and provides resolutions for hardware and software malfunctions, errors, and failures.
• Repairs and replaces malfunctioning, damaged or lost equipment.

Requirements

• Six (6) years of consultative and administrative experiences in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems application or databases.
• Two years of experience as an IT Customer Service - Journey equivalent or IT Network/Telecom Entry or above within WA State.
• An Associate's degree and four (4) years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.
• A Bachelor's degree and two (2) years of consultative, administrative, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.

Qualifications

• Experience in Microsoft Windows operating systems, Microsoft Office productivity software and troubleshooting desktop issues.
• Knowledge of DCYF public disclosure, adoption and discovery policy and processes.
• Knowledge of FamLink case management system.
• Knowledge of ACT case management system.
• Knowledge of WaCompass licensing system.
• Experience working in an agile environment.
• Comtia Net+ certification.

Skills

• Expertise in network configuration and troubleshooting.
• Strong understanding of IT security protocols.
• Ability to manage and implement disaster recovery plans.
• Proficiency in Active Directory and Exchange administration.
• Knowledge of video conferencing systems and troubleshooting.
• Ability to provide technical support and consulting.
• Experience with mobile device management.
• Technical skills in operating system software, applications, and hardware installation.
• Problem-solving and diagnostic abilities.
• Ability to repair and replace equipment.

Benefits

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.