IT MSP Level II/III Technician/Consultant

Responsibilities

• Support incoming requests to the service desk via telephone, web portal, email.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Install and configure hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Some network and server solution design and architecture.
• Other administrative and managerial tasks and activities deemed necessary to support the effective operations of the company.

Requirements

• Helpdesk support and device management experience
• Network support experience
• Experience with PSA and RMM systems, such as Autotasks, NinjaOne…etc.
• Experience with Cybersecurity SIEM and EDR/MDR/XDR solutions, such as Cytracom ControlOne, SentinelOne, Sophos…etc.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• Experience with O365 and the Microsoft ecosystem.

Qualifications

• College diploma or university degree in the field of Computer Science and/or 5-10+ years equivalent work experience.
• [Preferred] English-Spanish Bilingual

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources
• Profit sharing

Skills

• Experience with Cybersecurity SIEM and EDR/MDR/XDR solutions, such as Cytracom ControlOne, SentinelOne, Sophos…etc.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• Experience with O365 and the Microsoft ecosystem.

Pay

Competitive compensation including the opportunity to grow and develop your skillsets.

Schedule

Flexible scheduling.

Benefits

• 401(k)
• Profit sharing

Company Culture

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to a people-first culture and are dedicated to supporting small- and medium-sized businesses across the country so they perform better, grow faster and achieve more.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.