IT Manager, TechShare

About the role

The IT Manager TechShare is responsible for leading a team of IT Developers, Analysts & Vendor partners for ensuring the effective delivery, support, and evolution of the TechShare platform - our custom developed, mobile and web application supporting our technicians. This role is responsible for managing and executing both operational support and project initiatives. The position also manages relationships with external vendors and SaaS providers engaged across various business application initiatives and projects. This role requires a balance of business relationship management, technical acumen, delivery leadership, and people management to ensure that application platforms are reliable, scalable, secure, and continuously delivering measurable business value.

Responsibilities

• Functional Strategy & Roadmap
  • Partner with Service & Quality organization's leadership & IT Management teams to develop and evolve TechShare's strategy and roadmap, ensuring alignment with business objectives, digital transformation initiatives, and industry best practices.
  • Identify opportunities to improve business processes through technology enablement and system optimization across SaaS and internally developed solutions.
• End-to-End Program & Project Delivery
  • Oversee the design, configuration, integration, enhancement, and ongoing support of business application platforms including SaaS products and internally developed systems.
  • Ensure solutions are scalable, secure, and aligned with enterprise architecture standards.
  • Manage application lifecycle activities including upgrades, integrations, enhancements, and operational support.
• Team Leadership & Development
  • Lead, coach, and mentor a team of IT professionals responsible for application delivery and support.
  • Foster an inclusive and collaborative culture, develop team capabilities, and ensure effective execution of both operational and project initiatives.
  • Establish clear priorities, encourage professional development, and promote continuous improvement across the team.
• Business Partnership
  • Serve as a trusted advisor to the business partners ensuring technology solutions effectively support evolving business needs and deliver measurable outcomes.
  • Collaborate with business leaders to develop complex ideas and solutions and make recommendations for projects that support Subaru's corporate goals.
  • Develop and implement recommendations for the senior management team to increase operational effectiveness and employee engagement.
• Project & Portfolio Management
  • Manage the portfolio of business application initiatives including enhancements, integrations, and new platform implementations.
  • Oversee project prioritization, capacity planning, resource allocation, risk mitigation, and reporting.
  • Ensure timely delivery of business initiatives within scope and budget while maintaining operational stability of existing systems.
  • Support budgeting and planning for future projects and technology investments.
• Vendor & Partner Management
  • Manage relationships with SaaS providers, technology vendors, and implementation partners to ensure service quality, contract compliance, and maximum value from vendor engagements.
  • Oversee vendor performance and ensure alignment with Subaru's IT standards and delivery expectations.
• Governance & Compliance
  • Ensure business applications comply with data protection, privacy regulations, cybersecurity standards, and internal Subaru IT policies.
  • Support governance processes including change management, access controls, and audit readiness.
  • Maintain compliance with JSOX and internal audit requirements where applicable.

Requirements

• Demonstrated success leading technical and functional teams supporting enterprise business applications.
• Required: Strong understanding of enterprise application ecosystems including SaaS platforms and internally developed solutions supporting business functions.
• Required: Demonstrated technical expertise with prior hands-on development experience in one or more programming languages, frameworks, or enterprise platforms.
• Preferred: Experience working with mobile application development.
• Preferred: Experience managing integrations between SaaS applications and enterprise systems using