IT Manager , Ops Tech Solutions (OTS)

About the role

You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies.

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Requirements

5+ years of developing a team of technical professionals across multiple locations experience
2+ years of leading technology teams as a information technology operations manager experience
Bachelor's degree, or 4+ years of professional or military experience
Knowledge of Linux or Unix systems administration

Qualifications

• Knowledge of hardware architectures
• Experience with system management tools and client/server environments

Skills

Self-motivated individual capable of taking on new challenges and motivating teams in fostering solutions to the hurdles we face.

Benefits

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.

But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Pay

The base salary range for this position is $116,800.00 - $160,000.00 annually.

Schedule

Full-time position.