IT Manager, Ops Tech Solutions (OTS)

About The Role

You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon's Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon's core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.

Key Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team's ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Basic Qualifications

• Bachelor's degree, or 4+ years of professional or military experience
• 5+ years of developing a team of technical professionals across multiple locations experience
• Experience with network, system, or software architecture
• Experience working with stakeholders to communicate issues while balancing business expectations.
• Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).

Preferred Qualifications

• Bachelor's degree or above in Computer Science, Computer Engineering, Information Technology, or related fields
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience in making data driven business decisions
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience hiring and developing strong talent and building a team
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams
• Experience in procurement, budgeting, forecasting, and asset management.

Benefits

• Comprehensive healthcare benefits starting on Day 1 (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• Up to 20 weeks of paid parental leave
• 401(k) matching
• Paid time off
• Sign-on payments and restricted stock units (RSUs)

Pay

USA, GA, Braselton - 116,800.00 - 160,000.00 USD annually. Final compensation will be determined based on factors including experience, qualifications, and location.

This response is AI-generated, for reference only.