IT Manager, Ops Tech Solutions Delivery

About the role

Ops Tech Solutions Delivery provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners.

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Qualifications

• Bachelor's degree, or 4+ years of professional or military experience
• 5+ years of developing a team of technical professionals across multiple locations experience
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage)
• Experience working with network architecture and client server technology

Preferred Qualifications

• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development
• Experience in a fast-paced, high-tech company, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Experience in making data driven business decisions
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience in procurement, budgeting, forecasting, or asset management
• Experience hiring and developing strong talent and building a team
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

Benefits

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. If you’re not in it for those perks, here is one more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassy's most recent letter to shareholders at this link.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at this link.

Schedule

Travel up to 30%.